Service is terrible - we don't even use it anymore so I am paying for a service that I cannot use. I was not aware that there was any type of contract with the service when it was installed or purchased, now i am stuck paying a 400 cancellation fee. I did schedule for a technician to come out and look at everything, although they say everyhting looks good on there end. The manager I talked with said that they could possibly waive the cancellation fee if service was still slow after the tech visit. Am I wasting my time going through this process only to be told there is still nothing they can do about the cancellation fee?
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