I'm on board with you. We have NO internet since last Thursday. So I came here to read what is causing this issue and quick solutions. One, after reading people, comments of tech support via phone, decided not a good idea. So on here, these techys requires for you to run all these testing shinnanigans done in intervals spread out during the day or night time. Then run more tests, same protocol, oh wait, did you plug the router directly into the wall outlet. Run all those tests again, to come back once again to say....oh, plug your laptop directly into the modem and run all of these tests again. If still not working then they ask you to disable the wifi....and so on. I don't have time for all this hoopla of sorts, . I seriously have a life and not the time to deal with all if this I work 220 hrs month and husband close to that. We both don't have the time to RUN all of these testing in intervals spread out during the day or night time. We need sleep, so running test at night is not an option SO, this is what I did yesterday, took to social media on their FB page and ranted. I had a quick response that a case manager would contact us within 2 business days. Pmed them back as requested with account number and a phone number for contacting me. See how this goes over. Hopefully with better results than what I am discovering on here. The power of social media can be a useful tool. Hint hint G
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