About Bonnied50

We're having same issues last 2 months. We are never home Monday thru Friday between 6 am 6 pm.... Weekends and evenings is when we are on the tablet or computer and maybe used total of 6 hours for the week .our bonus time we have 80% data left every month. Wish they would alot over the left over data from bonus to reg use time. They have you pinned on this one.  None of our TV DVD player is connected to internet. Our tablet are off when were away. My computer is turned off and atuomatically disconnects from internet .We are frustrated. Our data was gone in a week and half when the new cycle started. Month before, 2.5 weeks, gone.   When the contract is up in April 2019, I will be looking into a provide like Petera out of Spokane. They use short radio waves, unlimited data and good pricing. We can get their service where we live thank goodness. Or Verizon wireless where we already have unlimited data just need to have them. Free of cost,  a signal booster proceeded in areas as ours .we get 4g signal outside the house and a signal booster they will provide.  ... View more

Idea...find hughsnet on Facebook, rant to them there. I had response within the hour to pm them with account number. They said they assigned a case manager to my case and call me in one business day. See how this goes. We don't have time to set at home to run tests day and night  ... View more

I'm on board with you. We have NO internet since last Thursday. So I came here to read what is causing this issue and quick solutions.  One, after reading people, comments of tech support via phone, decided not a good idea. So on here, these techys requires for you to run all these testing shinnanigans done in intervals spread out during the day or night time.  Then run more tests, same protocol, oh wait, did you plug the router directly into the wall outlet. Run all those tests again, to come back once again to say....oh, plug your laptop directly into the modem and run all of these tests again. If still not working then they ask you to disable the wifi....and so on. I don't have time for all this hoopla of sorts, . I seriously have a life and not the time to deal with all if this  I work 220 hrs month and husband close to that. We both don't have the time to RUN all of these testing in intervals spread out during the day or night time. We need sleep, so running test at night is not an option   SO, this is what I did yesterday, took to social media on their FB page and ranted. I had a quick response that a case manager would contact us within 2 business days. Pmed them back as requested with account number and a phone number for contacting me.  See how this goes over. Hopefully with better results than what I am discovering on here. The power of social media can be a useful tool.  Hint hint   G   ... View more