About RDBrown

I called HughesNet a week or so ago (Case ID: 105921812) and after complaining about data caps and how unfair they were to rural broadband customers who already have to pay a premium for internet, I was told that streaming would not count against my data cap. Frustratingly I did not get the techs name. Regardless, I started streaming Amazon prime videos and now ten days into my usage period I've used up my data and access is pretty much worthless.  HNet will say that I can still use the service but at a reduced speed but it is worthless. I can't VPN into work. Now 20 days without internet. My kids, 11 and 6, won't be able to use it for school projects.   What is the purpose of data caps?  They should be against the law for users who live in a rural area and have no access to unlimited high broadband. You can't tell me it's to help with conjestion because a hundred new customers a day could sign up and they'd wlecome them all.  I wish I had an alternative because I'm furious and fed up with data caps on an already over-priced product. I can't use the internet like people who have unlimited. Every website, especially news websites, plays videos without clicking on them. Products I buy don't include manuals, you have to download them or go online and watch a how-to video. Th einternet should be FREE of data caps. ... View more