Liz, Need your help!! We have been with Huges for years but several months ago moved up to Gen5 based on your salespeoples recomendation. It worked fine for the first week or so but then in late Sept. it started having problems and has continued ever since. I know you are aware of these problems because i have been following this problem here on different threads. Sometimes, it is getting to be most of the time, our speeds are in the low Kbps, like 10 or 18 or 200. This varies from time to time between both upload/download speeds. In fact the upload speed has been so slow that i cannot sign on because of time outs, etc. I am probably a little older (maybe a lot older - like 79 LOL) than most on here so my skills on zipping around checking different things out are not first class. I have talked to tech support and done all the things they have asked including using LAN (?) direct to our laptop. NOTHING changed the speed.. So it would seem that it is a tech issue. That said it is most interesting that if i get up at 3AM or so then most times my speeds are in the 25 Mbps down and 2.5 Mbps down. So it makes me think that perhaps there is an element of an overload problem. The product that you said you would provide would be a fanastic product, if it worked and can see why many people would move to Gen5 like ourselves. Again it is starting to be a problem all most any hour of the day. Additionally, FYI, my wife is(was) deaf. Thank God and modern medicine she has had a Cochlear implant and now hears probaly better than I do in many situations with the exception of phone calls. We moved to Gen5 partially because of the faster speeds which would allow her to use a captioning phone. We understand all the problems with using phone on the net but even so it still would be a tremendous advantage for both her andiI, especially when people leave a voice message. Well with these speeds it is not working out. I have read your reply many times about forwarding our (the slow speed) problem and please wait we will get it fixed. With all respedt your answer is begining to loose credibility because nothing ever happens even after several months. I was a business owner for many years and i can tell you ( I would suggest to your VP of Sales) that your company is layiing the ground work for a very massive - ( I was told i had to remove the rest of the sentence before i could send this.) Just some friendly advice. Liz, when i write 'you' I do not mean YOU but rather Hughes. I am sure you are doing all that you can and that is appreciated very much. In a nut shell we are located in Northern California Jackson, Suttrer Creek, Plymouth area. i believe we are on beam 54 (?). We have and do run speed tests using your recommend sites.Our speeds are at times (middle of the night) what they are supposed to be based on Hughes salespeopl. However, in actual fact they are as slow as or slower than the phone line and/or much much slower than what we bought. (Side note i noticed on a similar thread that someone who appeared to repesent your company made a snarky comment to a custormer that " well read the contract you are not guaranteed the speeds" as advertized. Bad Bad custofmer service. I apologize for the long winded comment. I am simply crying out (along with a lot others) for not only some help with this problem but also a fix. It is time that this gets dealt with by Senior Managment!! Thanks Liz. Please prove that you are not a 'bot' (you youngins term) - LOL Lets hope I have to write you and say job well done . Thanks!! Tom
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You and i are in the same boat........... same area/same problem. Signed up on new Gen5 about 2 months ago. Worked fine for maybe 2 or 3 weeks then the bottom fell out. I now get speeds likie .10Kbps/download 0/kbs upload. Got the same run around with tech support. Finallay got some answers about a week+ ago. Are you ready for this -- having some kind of alingment (?) problem or problem with sat. They are working on it. SAID THEY MAYBE HAVE IT FIXED IN A MONTH!!! In the mean time you and i could walk faster and have a one on one chat with whoever we are trying deal with on the system. I AM NOT HAPPY.!! By the way sometimes it works for a few minutes but still only around 1 to 4 Mbps.
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