I am with Hughesnet only for about three months --- initially good for the first few days, and then for the past 2.5 months download speeds are very low and volatile. I am using Windows 7 OS with nothing fancy installed; Hughes HT2000W modem. My main use is work related up-/ and down loading of relatively large CAD files, and well as remote CAD work (using OnShape). I have contacted the tech support but to no avail. It appears that the tech support cannot do anything about slow download/upload speeds and high volatility in speeds (see data below). All speed test data is recorded at my Hughesnet account speed test site. I have not experienced this bad of a service ever before with any other internet service provider. And, the problem is not in my computer or system, as I have tested three different computers, changed configurations, am directly hardwired to the modem, disabled everything I possibly can in order just to focus on the download/upload performance. I am also not streaming anything but use the connection for work and up- /downloading files. With all the arrangements, and all three computers, I am getting about the same results. The problem appears clearly to be at the Hughesnet end. It appears (and this is a hypothesis) that Hughesnet, in order to manage their overall traffic, throttles individual services down regardless of the level of the individual contract (and I have the highest available data contract and commitment). I, honestly, cannot recommend Hughesnet satellite service to anyone. My previous service provider was Comcast and prior to that AT&T. I never had to conduct "speedtests" as the connections were always stable and services predictable, and speed (down/up) variablity (measured as standard deviation) was within (+ -) 5 Mbps. Here are some of my latest results from the hughesnet site (in total I have abot three months (from 10/1/2017- to today) of speed data): Speed Test History ExportPrint Please allow up to 5 minutes to see your latest test results. Show: 102550100150200 at a time. (Total: 61) Page 1 of 3 Next >>> Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem 01/11/2018 03:48 PM 2361 2589 Yes 01/11/2018 03:47 PM 2030 2486 Yes 01/11/2018 03:46 PM 216 2846 Yes 01/05/2018 04:08 PM 1098 2346 Yes 01/05/2018 03:56 PM 1487 2470 Yes 01/05/2018 03:54 PM 355 1524 Yes 01/05/2018 03:52 PM 466 2339 Yes 01/05/2018 11:25 AM 4811 2781 Yes 01/05/2018 11:23 AM 1730 2965 Yes 01/05/2018 11:22 AM 254 2729 Yes Gary Waissi
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I switched to HughesNet two months ago (ht2000w, windows 7). Download speeds have dropped to under 1 (ONE) Mbs and are fluctuating between 0.2 and 3 Mbs. My work requires a high-speed connection, which obviously HughesNet cannot provide. I have not experienced this bad of a service (and system) with any Internet service provider (my previous provider was COX; and prior to that DSL through ATT; and going back all the way to dial-up). I wonder how HughesNet can stay in business. This is one of those examples of how a company over-promises and under-delivers. It seems that HughesNet has no capacity to deliver and has to throttle speeds down to nearly zero. HughesNet did respond to my inquiry, not with a solution, but with excuses.
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