Thanks for the in-depth explanation. I'm going through the same struggle. I have an older DVR and have had access with no problems until switching to HN. Initially I was quite upset that I had just signed up for a 2 year agreement and didn't know that remote access wasn't an option. After reading your post, I have a much better understanding why I cannot remote access my security cameras that HN tech suppport staff either wouldn't or (most likely) couldn't explain to me. It sucks to read this, but at the same time, I have a solid and logical answer. Instead of "Sorry, we can't help you." Nothing worse than getting trapped in a contract for a service that isn't going to do what you thought all services did. It never crossed my mind that there was a possibility I wouldn't be able to access my DVR.
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