ike0224
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Re: New Gen 5 owner in Northern California (slow as molasses)
Well I ran some speed test and they were up only to go down again. Does this mean the engineers are doing something? My installer called me today and he is even having the same issues. I am sticking this out only because of my installer, he is a local business owner and every cancelled contract Hughesnet takes back money from him. No I don't work for him and just met him on 9-16-17 the day of the install. Hughesnet if you care about customers you should be contacting us with updates instead of false information like my last e-mail I would be contacted on 10-10-17 by the engineer dept!7.9KViews1like2CommentsRe: New Gen 5 owner in Northern California (slow as molasses)
Thank you for your patience! Wow!! Yesterday I called Hughes Net to inform them my satellitedish fell backwards. I spoke to a young man in BrownsvilleTexas. Again WOW!! Not a good wow either! I had to repeat myself several times my dish fell and I had called the company that installed the system and they would be at my house today. I was calling just in case the engineers might be doing something? LOL so after being put on hold and asked to run test again ad repeating "MY Dish is pointing straight up in the air, I have no internet!" I wish I remembered this guys name! He would reply," yes I am sorry I know it is frustrating not have any internet" So why did he keep asking to run test! I asked him the status of my case nd he could not find anything. Well I was not happy! So after more time on hold, he found my information! Again told 7-10 days and since last Wednesday 10-4-17 called my 7-10 days start and the weekends are not included. When in fact the first called on Monday 10-2-17 and was told my case was esculated to the engineers and I should be called that day. If not for sure tomorrow. Thus the reason for the Wednesday call. I sent an email and was told I would hear from an engineer by 10-10-17. Hey today is 10-10-17 and guess what no call! I am not impressed with how answers are vague and pretty much well.........a lie! This is affecting local business' like the company I went through. It was explained he has to buy the equipment and when istalled he is paid for the equipment and the sale. Then he went on to say is bound to the same contract as his customers. So if I was to cancel service he loses money. Not to mention losing 2 sales because of this poor speeds. He installed my service on 9-16-17 and today 10-10-17 because of who knows what happento make the dish fall, was remounted and signal great from the dish to router. Yet from the router to the laptop lousy slow speed. I would like a truthful answer and get the speed promise to me when I decided to sign up for Hughesnet. I hesitated for months until seeing the great Gen 5.10KViews2likes0CommentsRe: New Gen 5 owner in Northern California (slow as molasses)
You are not the only one I have the same issues since 9-16-17. Every day I have ran Hughes net speed test and get very slow speeds. It is annoying promised speeds of 25 go to get .39. I am in the Placerville area and had a local company install my service I have called a couple times did all the test and was referred to the engineer dept. Don't hold your breath thinking they will rush to fix your issues. First time I was told I would be contacted that day iron for sure the next. A couple days later I called back and had to go through all the test again to even an advance tech to be referred to the engineers dept again. Well that was last Monday and I checked again last Friday to be told I should be contacted by 10-10-17. They track the speed test through the hughesnet speedtest so I suggest using that test. Good luck8.8KViews0likes3Comments