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03-26-2021
07:56 AM
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11-12-2017
04:36 PM
2 Kudos
Hi Liz, Thank you for all of your help to resolve the situation! Please pass along my thanks to your contact(s) in the billing department also. I am very happy to have this resolved. The resolution that is described in your PM is excellent. Adrian
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11-09-2017
01:27 PM
Hi Liz, I made a mistake in the previous post. My original purchase date was October 4th, not November 4th. Tine flies Adrian
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11-09-2017
01:11 PM
Hi Liz, I read your PM, but I'm new to this forum and I couldn't see a way to reply to the PM. What you described there will be fine. My credit card info is on file in my account. I do want the 10 GB service. My hope is that the purchase price and applicable rebates will reflect the offer as it was when I placed my order (November 4th, 2017). Please let me know about any interruption of service that may occur during this process. My Yahoo email address is listed in my account if my Hughesnet email account is unavailable during the process. Thank you for all of your help. Adrian
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11-08-2017
02:16 PM
Hi Liz, Has any progress been made in correcting my account (it should be a purchase acount and not a lease account)? Adrian
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11-04-2017
02:16 AM
Thank you for your timely response. I look forward to getting this resolved next week. I have been pleased with the satellite internet service, and if we can get my account situation fixed you will have one more happy customer.
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11-03-2017
05:11 PM
I ordered the purchase option but my account says lease option. I have tried to get this corrected (Ref #106637799 and Ref #107043705) but nothing is happening. The first reference number is from my call about the error while the installer was still at my home. The second reference number was a follow up call after waiting a couple of weeks for something to happen. Each time I was told that the situation would be corrected in 3 - 5 days. It's almost a month since the installation date. What do I have to do to get my account corrected to the purchase option?
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