About hayeshyman

I was forced to terminate my service, and I was fully aware of the early termination fee for the internet, but I was never informed about a separate early termination fee for the HughesNet phone service.  Since I have never used a satellite-based internet service before, I wasn't sure how much data we would use until a few months of actual usage allowed me to evaluate.  Turns out, we used up our data allotment in about 10 days of the 30-day cycle, and of course, the slow speed after the data limit was reached is like "dial-up slow".   So I bought extra data each month out of necessity, but that was very expensive to buy extra data.  Ultimately, I had to cancel the service due to the economics of it.  I knew this was a possibility when I set up the service.  At the time I set up the internet service, the rep also asked me if I also wanted the phone service to go with my internet, and I agreed.  However, if she had informed me of a separate early termination fee for the phone service.  I would have refused the phone service if I had known that because I didn't really need the phone service, and I knew that I might have to cancel if the data usage made it financially unfeasible.  So when I canceled the service this week and the rep informed me of the phone early termination fee on top of the internet termination fee, I was furious.  But I politely explained what happened requested that it be waived.  They refused!  The rep's supervisor got on the phone, and again I politely explained that I was never disclosed about this fee for phone service early termination.  She also refused to waive it.  The bottom line lesson here is:  Buyer Beware because you may get charged for a fee that was never disclosed. ... View more