hayeshyman
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Joined 8 years ago
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Early Termination fee
I was forced to terminate my service, and I was fully aware of the early termination fee for the internet, but I was never informed about a separate early termination fee for the HughesNet phone service. Since I have never used a satellite-based internet service before, I wasn't sure how much data we would use until a few months of actual usage allowed me to evaluate. Turns out, we used up our data allotment inabout 10 days of the 30-day cycle, and of course, the slow speed after the data limit was reached is like "dial-up slow". So I bought extra data each month out of necessity, but that was very expensive to buy extra data. Ultimately, I had to cancel the service due to the economics of it. I knew this was a possibility when I set up the service. At the timeI set up theinternet service, the rep also asked me if I also wanted the phone service to go with my internet, and I agreed. However, if she had informed me of a separate early termination fee for the phone service. I would have refused the phone service if I had known that because I didn't really need the phone service, and I knew that I might have to cancel if the data usage made it financially unfeasible. So when I canceled the service this week and the rep informed me of the phone early termination fee on top of the internet termination fee, I was furious. But I politely explained what happened requested that it be waived. They refused! The rep's supervisor got on the phone, and again I politely explained that I was never disclosed about this fee for phone service early termination. She also refused to waive it. The bottom linelesson hereis: Buyer Beware because you may get charged for a fee that was never disclosed.2KViews1like1Comment