About alv7722

I am new here, so am not well versed in etiquette for the particular thread.  The subject matter is: "New Gen 5 owner in Northern California (slow as molasses)"  It does not say "beam 55".   It so happens, I found out I am on beam 10, but the problem is the same, extremely poor speed, unusable internet, and no solution.  Since there is no known solution, other than the "weather" in Montana, some followers may appreciate knowing they have to provide "Notice" to HughesNet in writing, by 1st class mail if they seek economic redress for a product that does not work.  I will no longer post on this thread because it is going nowhere and a waste of time as there is no solution.  Though I will be glad to answer questions if they arise.   I have initiated a complaint with the B**, and intend to follow up with complaints to the MD and OR Attorneys General.  This company knowlingly sold me, and others on this thread a defective product they have no way to fix.  In other words, Fraud!!!!  Just my opinion, but I can live with it!   ... View more

Don't have to prove anything!  They finally admitted it doesn't work, and even told me why!!  It is bad weather in Montana!!!!!  News Flash!!!!!:  Montana is going to have bad weather for most of the next several months!!    I would be OK with the service if it even performed to 25% of what is advertised.     The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!! ... View more

Nothing really counts unless you send a written "Notice of Dispute" to HughesNet Customer Service at 11717 Exploration Lane, Germantown, MD 20876.  Hope this helps any interested in refunds. ... View more

A "contract" is contingent upon something of value being exchanged. I have been delivered nothing of "value" to date.  ... View more

Been on the phone with "tech support". They claimed they will "call me back" within 1-3 business days!  Reading this thread, I suspect they do not have a fix. Also been on the phone with acct mngmt, they claim there is no way to get my $430 payment back and will be charged an add'l $400 for cancelling 'service' I never received. If they took my money, knowing they could not provide the service, it would be called FRAUD!!  I am still open to someone with a brain calling me that they have a fix, but in the meantime, I have had to go back to my Century Link DSL, which I was soooooo looking forward to cancelling.  ... View more

I just had installation today. Am getting speeds of .16-.34mps. Had to reinstall my crappy Century Link DSL to be able to use internet. "support" just had me run speed tests on testmy.net, said they would call back in 1-3 business days!!  I now suspect the people are crooks, and want my payment back.  Will put amount in dispute with my CC company. Discover has been pretty good on reversing charges when "nothing of value" has been delivered!! ... View more