That is a horrible hardware model. So if you EVER want to move your furniture around or remodel you are stuck with that location unless you track the line and move it yourself to another spot the existing cable will reach.
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Tried to move router to different part of house so we could rearrange furniture. Every connection would not work. The only spot that works is where we have it now. Shouldn’t this have been taken care of at installation?
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I was using spped test and then I read your post. Here is what I get from testmy.net. All green check marks, no one on the internet, no devices connected, and plenty of data.
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Technician checked everything out and said all checks passed with green check marks. By 6:00 am this morning we were at a 3.15 gb used. No one is at home with no devices currently connected and we dropped another 100 mb. Any suggestions on what to check for with this data loss or are my expectations incorrect? Do we always lose data even if nothing is powered on and pulling data from internet?
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Tech support came out tonight. We had our channel switched from 19 to 17 along with our polarization. When tech left we were running download speed of 45 MBS. Within 30 minutes of him leaving we dropped to 14MBS and had already used 1 gig of data doing nothing. We are now 3 hours from him leaving with no one on internet and have used 3 gig of data. That much data usage with no one on internet seems unrealistic therefore I feel the problem has not been resolved.
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Is there a way to get the complete HN picture for my account for a month? Data bought, used, top download speed, bottom download speed, Average, days most data is used, and throughput speed? I would love to be able to see a full picture especially over the last year.
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Streaming is just one of the issues. My wife works from home and lost her job because of the poor data. She had to find a new job which does not require any working from home. We were told the owner of our house had internet service before we bought it and then when I contacted service provider found out it was the smallest amount possible, just enough for email and alarm monitoring. I can not sell my house just because I can not get a good stream. I need to get a steady reliable data stream.
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Please do then. We are only available after 5 and all day on Saturday. I bought 3 gig of data last night and it was gone in under an hour! This system is all messed up.
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I thought I had my data fixed back in September. I was even able to get a technician to come out thanks to @Liz https://community.hughesnet.com/t5/Tech-Support/Unable-to-stream-still-Update/m-p/104523#M71419 but even that didn't help. The tech who came out from Columbus said all new wires and drilling new holes in our walls and brick would not solve the problem. His only suggestion was to change services, maybe AT&T fiber but obviously I can't do that since no wires out here. My final course of action because I can not take it anymore: 1. Buy a cell service hotspot for the house if I can find a good enough deal. or 2. Get a hard line again and go to Dial up because my speed on dial up would still be faster. One last question prior to implementing option. How much does it cost to cancel service prior to the end of the 2 year service agreement?
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@Hardy , @Amanda, and @Hal So I was finally able to get a technician to come out and look at my issues. He tested from top to bottom and every way possible. My original hypothesis was correct. It is the cables. The installation technician used old dish network cables instead of the proper satellite cables. He followed the signal from the satellite and everything was great. Once it hit the connector and began running on the dish network cables the signal got lost and was intermittent. He made the recommendation that an installer come out and put the correct cables into place.
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That’s probably the best explanation I have received on here. I think the issue could also be equipment. The technician used existing dish network cable instead of new cable. The old cable may not be made as well or has a dead spot. The modem/router is also not high quality. I am curious if a nighthawk router would do better.
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Yes congestion maybe a factor but when you are paying so much for so little shouldn’t that be factored in with service? Comcast and AT&T doesn’t suffer from this.
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Yes I run out of data in a matter of a day or two so to ensure my data stream is strong and running at greater than 3 MB’s I buy tokens. If you run out of data you are throttled. So running at 25mbs streaming a 683 mb movie or less depending on the compression of the sd video should not buffer. If I am running 1 mbs then definitely it should buffer especially anything above 480pps, but I am running 25 mbs or faster.
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HughesNet has never been able to allow me to stream without major buffering. It takes 5 hours to watch a 2 hour movie. I am going through an amazon fire stick which uses WiFi not LAN. Any ideas?
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@Liz I received the new router and modem. This appears to solve the issue with connectivity. I hope it works for the speed as well. Hughesnet is not made for a normal user. It is good for the casual user but not those who are heavy internet users.
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My issue is a hardware problem. The power cable has been shorting and frayed since we got it. They will not send a technician or a new one unless I do diagnostics with them while sitting in front of the router. I just want someone from support to actually respond to me not put me on a runaround on the phone and never send me what I need.
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