For what it's worth, have similar problem with Amazon. After having spent quite a bit of time trying to resolve it, including powering the satellite modem down, then up again, with no success, someone in this thread mentioned the "reset" button on the modem. So, having tried a lot of other things and even after having powered it off then on with no success, I did use the "reset" button on the modem and somehow that fixed the problem. Don't know for how long, but at least it's clear where the problem resides. Just for info.
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