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About TKay
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| Date Last Visited |
03-19-2020
07:22 PM
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04-13-2018
12:39 PM
What do the locked symbol signify? Check marks are obviously solutions.
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04-13-2018
12:31 PM
1 Kudo
Hi Liz. Just wanted to take the time to tell you thank you again for the excellent service you gave me. The situation, in getting this moved and upgraded, had become a frustrating comedy of errors. Your graciousness and speed in solving my issue was stellar. If you ever doubt your value to Hughesnet, dismiss it. Any company would be lucky to have a team of employees of your standard. Thanks so much for relieving a bad headache. (You deserve a raise. Lol) You can tell them T. Kay said so!!!!!!!!
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04-10-2018
09:12 PM
Oops. Ignore me! Went back to the meter and it is registering 19 now instead of 9. Sorry to have bothered you.
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04-10-2018
09:06 PM
I’m sorry. I failed to address one thing. The new Gen5 plan promised 20gb (we love videos). My meter still gives us only 10gb. If you could get that changed, We would truly be finished. Could you let me know when you receive this please ma’am? Thanks t. Kay
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04-10-2018
03:44 PM
Kudos to you Liz. We are showing Gen5 now and the speed is fast. - Much faster than anything we had previously in Oklahoma. You did everything you promised and in a timely manner. And in all fairness, every rep I dealt with was courteous and gave me the impression they were doing everything they knew to do. Each one said my Gen5 was blocked and tried to start over, going so far as to give me free tokens and credit for the inconvenience. So i feel they were sincerely trying. With your help, it is accomplished. Your company made it right and I couldn't ask for more. Thanks again.
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04-10-2018
08:17 AM
Hi Liz. Just checking in to see how things were moving along with the gen 5 upgrade. Still shows gen 4. Would appreciate hearing from you. Thank you, TK
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04-07-2018
09:52 AM
thank you. I will be awaiting your solution. I appreciate your quick response.
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04-06-2018
11:57 AM
This is my first time to post. We have been with hughesnet for 2 years in Oklahoma with slow but managable service. Now we've moved to Arkansas and (supposedly) upgraded to Gen5 and had nothing but problems getting the upgrade. After 4 lengthly phone conversations, we are still on the slow Gen4 service (actually slower than before) but being charged for Gen5. Each rep says the problem is solved and will show up from 24 to 48 hours and I am still waiting. I have never received the promised callbacks or emails other than the survey. I see I am one of many that has this same problem. That certainly doesnt speak well for the company. If either of you could respond to this, it would be deeply appreciated to think that someone is listening - better yet, fixing the problem. Thanks, T. Kay
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