TKay
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Joined 8 years ago
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A big thank you!
Hi Liz. Just wanted to take the time to tell you thank you again for the excellent service you gave me. The situation, in getting this moved and upgraded, had become a frustrating comedy of errors. Your graciousness and speed in solving my issue was stellar. If you ever doubt your value to Hughesnet, dismiss it. Any company would be lucky to have a team of employees of your standard. Thanks so much for relieving a bad headache. (You deserve a raise. Lol) You can tell them T. Kay said so!!!!!!!!Solved2.3KViews1like1CommentOne more question Liz - Gen5 upgrade to 20gb
I’m sorry. I failed to address one thing. The new Gen5 plan promised 20gb (we love videos). My meter still gives us only 10gb. If you could get that changed, We would truly be finished. Could you let me know when you receive this please ma’am? Thanks t. KaySolved4.3KViews0likes2CommentsRe: Help please, Amanda or Liz, moderators
Kudos to you Liz. We are showing Gen5 now and the speed is fast. - Much faster than anything we had previously in Oklahoma. You did everything you promised and in a timely manner. And in all fairness, every rep I dealt with was courteous and gave me the impression they were doing everything they knew to do. Each one said my Gen5 was blocked and tried to start over, going so far as to give me free tokens and credit for the inconvenience. So i feel they were sincerely trying. With your help, it is accomplished. Your company made it right and I couldn't ask for more. Thanks again.5KViews0likes1CommentHelp please, Amanda or Liz, moderators
This is my first time to post. We have been with hughesnet for 2 years in Oklahoma with slow but managable service. Now we've moved to Arkansas and (supposedly) upgraded to Gen5 and had nothing but problems getting the upgrade. After 4 lengthly phone conversations, we are still on the slow Gen4 service (actually slower than before) but being charged for Gen5. Each rep says the problem is solved and will show up from 24 to 48 hours and I am still waiting. I have never received the promised callbacks or emails other than the survey. I see I am one of many that has this same problem. That certainly doesnt speak well for the company. If either of you could respond to this, it would be deeply appreciated to think that someone is listening - better yet, fixing the problem. Thanks, T. KaySolved5.1KViews0likes7Comments