Our modem isn't responding to a reset and only has 2 lights, the power light and the wi-fi light which blinks intermittently. We have spent over an hour on the phone with tech support with no success. None of our laptops have a network port to be able to connect directly to the modem and we're unable to access the modem via 192.168.0.1 as instructed. Any suggestions on how to fix the problem?
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