I appear to be in the same boat. I previously had Mediacom and had exceptional speeds both download and upload. Their problem was that they just kept losing service so I had no internet. I enlisted with HughesNet Gen5 and had had horrible upload times, many in the 1-300 K range. Talk about slow. Their general support was a joke. Hard to understand, could not relate to my problem, hung up on me several times, had to 'insist' on talking to a manager supervisor several times before they would transfer me. I finally called the home office and got an agent who would at least listen to me. They sent an agent and redirected my antenna to a different satellite which improved my upload response to avg about 1.5G. Not the best but better than the .7K I was getting. I was asked to take a survey, which I did, but the allowed responses to some questions were not applicable to what I experienced as to reflect what I wanted to expose. A waste of time I hope you have a better ending result as I still have problems and apparently not much recourse with Hughesnet
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