mattboring78
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Joined 8 years ago
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Re: New Gen 5 owner in Northern California (slow as molasses)
so i am new to this system. first couple monthes were great. i even uped my plan for more data as we wee going over by the end of the month. have been having issues since October. was like a switch was flipped. one day it was awsome, the next not so much. have had around 10 conversations with tech support, had a tech out twice and now i see from what i am reading here, this is far from an isolated issue. very frustratioing that i have been strung along like this when the issues is well documented. tech finally called today and told me what was really up and offerd a $30/break for the next six months. service is still costing me way to much for what we are getting. just ran a speed test and have a whopping 0.08 download and 2.2 up. how do i get out of my contract? this is unworkable. my crummy U-verse was beeter than this at 1/3 the cost. if HugesNet could offer some sort of time frame to correct we would feel better.9.3KViews0likes2Comments