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kelley.nesbitt5

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Joined 9 years ago

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Re: Why do I have less data on the first of the month than what I pay for each month?
Thank you, Liz. Now that it's Monday, I'll attempt the download again and will advise.
6 years ago Place myAccount and Billing
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Re: Why do I have less data on the first of the month than what I pay for each month?
Trying to download the GlassWire, 3 hours to download....33.9 MB. I'll check the Netflix settings but not sure that would be the ultimate culprit since she sporatically usings the app and wouldn't it essentially quit working while smart browsing or whatever happens after I used my 10 GB?
6 years ago Place myAccount and Billing
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Re: Why do I have less data on the first of the month than what I pay for each month?
Hi Mike, No Google Docs or cloud using here and my DirectTv is not set up for internet access. I'll try one of the programs that Liz suggested and hopefully it will shed some light. It's the same every month.
6 years ago Place myAccount and Billing
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Re: Why do I have less data on the first of the month than what I pay for each month?
Hi Liz, Thank you for the information. I do not have my DirectTv accessing the internet because I knew it would use my data. The only thing connected is the wifi router. I have (1) laptop/printer set up that is connected via WiFi. After school, there are a total of (3) cell phones connected to wifi. We do not stream from the laptops. My son watches YouTube videos from his phone and my daughter may watch Netflix from her phone. Would that deplete the data in 3 days?
6 years ago Place myAccount and Billing
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Re: Why do I have less data on the first of the month than what I pay for each month?
Thanks, even if I do have those things, the meter should start at 10 GB that I pay for and not anything less. See photos. I couldn't get my new laptop to take screen shots, sorry. As you can tell, my cycle is the 1st of every month as there is no data available on the last day of February. And Yes, by day 3 of every month, I have used 10 GB of data...
6 years ago Place myAccount and Billing
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Re: Why do I have less data on the first of the month than what I pay for each month?
Yes, it resets at the first of every month.
6 years ago Place myAccount and Billing
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Why do I have less data on the first of the month than what I pay for each month?
March 1: 6.3GB Feb 1: 5GB on my usage chart instead of 10 that I pay for.
6 years ago Place myAccount and Billing
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