Forum Discussion
Why do I have less data on the first of the month than what I pay for each month?
March 1: 6.3GB Feb 1: 5GB on my usage chart instead of 10 that I pay for.
Hi Kelley,
Thanks for posting screenshots, these help. What maratsade and MarkJFine suggested are good tips to follow first. Since you're using a HT1100 modem, I'm unable to see what's currently connected to it. Major culprits of massive data depletion are set top boxes like DiSH Hoppers and DirecTV devices. When connected to the internet, they are constantly communicating/updating, using data. We suggest disconnecting them when not in use.
If you don't have one of those devices, you may want to look into using a third-party data monitoring program to help you pinpoint the programs on your PC that use the most data. Community members have suggested and used GlassWire, so feel free to ask them for tips on using it: https://www.glasswire.com
Additional tips on data management and understanding data leaks can be found here:
Hi Liz,
Thank you for the information. I do not have my DirectTv accessing the internet because I knew it would use my data. The only thing connected is the wifi router. I have (1) laptop/printer set up that is connected via WiFi. After school, there are a total of (3) cell phones connected to wifi. We do not stream from the laptops. My son watches YouTube videos from his phone and my daughter may watch Netflix from her phone. Would that deplete the data in 3 days?
HD videos can use 3 GB per hour. Make sure your Netflix playback settings are set to standard (SD) or low definition to conserve data.
Trying to download the GlassWire, 3 hours to download....33.9 MB. I'll check the Netflix settings but not sure that would be the ultimate culprit since she sporatically usings the app and wouldn't it essentially quit working while smart browsing or whatever happens after I used my 10 GB?
Good morning Kelley,
You're out of Anytime Bytes, so as a courtesy I've sent you some complimentary tokens to help you download GlassWire and investigate your unknown data usage.
To use your data tokens, access your Usage Meter (the application or online). Click the Buy Tokens button. The next screen will show you the number of tokens available for use. Click the Use link next to the number of tokens you have. This will increase your TOKEN BYTES AVAILABLE amount, not your Anytime Bytes, and restore speeds.
