I want to suspend my service and submitted a request online. Was emailed saying someone would call me to verify, never happened. Opened a chat and was told they could suspend my service but not my rental fee. When I purchased the plan I specifically asked if charges could be suspended for the winter season and rep said yes. When I asked the chat person to pull up that phone call, she disconnected our chat. I got her back again and she said a manager will call me in 24 hours, still hasn't happened. How do I get someone to help me with this?
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