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cfuller11

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Date Last Visited
‎11-30-2017 08:51 PM

Re: No Internet for a Week - Acceptable Service?

by in myAccount and Billing
‎11-30-2017 06:11 PM
‎11-30-2017 06:11 PM
Yes - have called technical support and spent way too much time trying to get the internet to connect.  They have to send out a technican.  As mentioned, this can't happen for a week leaving me without internet for a week which simply does not work for my committments.   ... View more

No Internet for a Week - Acceptable Service?

by in myAccount and Billing
‎11-30-2017 05:03 PM
‎11-30-2017 05:03 PM
HughesNet - Can you please explain to me how leaving a customer who has to work from home and who is an online student, without internet for a week is accectable service? Regardless of the customer's situation, this isn't acceptable customer service.  This should open up the doors for a customer to cancel without having to pay the ridiclous cancellation fee.  ... View more
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