In October our new Gen 5 modem with built in wireless was having problems connecting with my printer. I called Tech support and was on the phone HOURS with different Techs trying different solutions. I finally requested a tech be sent on site because I didn't think the WPS button was working. The tech arrived and guess what, he couldn't connect his cell phone to the modem. He determined that the WPS button was in fact broken - Stuck in place and useless. He went to his vehicle and brought in a new modem. After connecting it NONE of our wireless equipment would connect to it. The only computer that was connected was the desktop that was hardwired. He left and said he would return with another modem in the morning. He did. The printer still wouldn't connect. He called "a friend" not a Hughesnet teck, who said there was a setting in the modem that had to be changed in order for it to communicate with some products. He changed the setting and the printer worked fine. NOW TO THE PROBLEM He turned in TWO trips to our house and mileage AND he put that it was a setting on the printer and the Hughesnet equipment was okay. LIAR LIAR!!!!! I was charged $350 for his time.
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