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About Spike1966
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12-18-2017
03:20 PM
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12-13-2017
09:33 PM
Thank you for your candid input GabeU. I concur.
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12-13-2017
06:51 PM
Customers/users, any feedback out there regarding VPN warnings? Thanks
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12-13-2017
06:47 PM
Thanks C0RR0SIVE, I appreciate your advice. I respect your experience and knowledge. Please allow me to ask how would I, as a first time calling customer know that I "would have to basically mention that VPN usage is needed"? Is that an inherent knowledge that customers are supposed to have? I don't remember any reference to any any fine print over the one phone call on which I inquired about the service. All I was asked is "do you do any gaming?"...to which I replied "no". Frankly speaking, my expectation that any company supplying a technical service such as internet which evidently has grave weaknesses (such as not working wth VPN's) would diligently screen customers for such needs. I did mention my wife works from home; maybe that should have been an alarm for the salesperson to dig a little deeper on my needs. You know the tech knowledge of the typical customer varies greatly, and a sales force should avoid trying to install service where customers will NOT be pleased. Btw, what is your expectation?....maybe I'm off base here. Thanks again, Spike
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12-13-2017
12:07 PM
Customers/users, Thank you for entertaining my question. I look forward to hearing your experience and helping others here. The reason I ask this question is that I was NOT warned by my Sales rep nor my installer about VPN usage. I had mentioned my wife works from home, thus the need for reliable service, but no question was made as to the setup nor any mention of concerns. Now, after trying the service for two days, the performance for her usage is not effective. After inquiring here in "Tech Support" community, another user indicated VPNs basically don't work well with HughesNet. I actually wish I had known that before installation. Thanks all, Spike
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