Forum Discussion

Spike1966's avatar
Spike1966
New Poster
8 years ago

Question to users: Did your Sales rep or installer warn you HughesNet cannot service VPN's well?

Customers/users,

 

Thank you for entertaining my question. I look forward to hearing your experience and helping others here.

 

The reason I ask this question is that I was NOT warned by my Sales rep nor my installer about VPN usage. I had mentioned my wife works from home, thus the need for reliable service, but no question was made as to the setup nor any mention of concerns. Now, after trying the service for two days, the performance for her usage is not effective.

 

After inquiring here in "Tech Support" community, another user indicated VPNs basically don't work well with HughesNet. I actually wish I had known that before installation.

 

Thanks all, Spike

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    You would have to basically specifically mention that VPN usage is needed, it's also mentioned in all the fine print that VPN's dont really work with Hughesnet.

    • BirdDog's avatar
      BirdDog
      Assistant Professor
      8 years ago
      C0RR0SIVE wrote:

      You would have to basically specifically mention that VPN usage is needed, it's also mentioned in all the fine print that VPN's dont really work with Hughesnet.

       

      From previous mod replies in similar situations, I was under the impression the sales agents were trained to ask about VPN use if the potential  customer mentioned using the service for work or school. I've been wrong before, definitely not the first time.

    • Spike1966's avatar
      Spike1966
      New Poster
      8 years ago

      Thanks C0RR0SIVE,

       

      I appreciate your advice. I respect your experience and knowledge.

      Please allow me to ask how would I, as a first time calling customer know that I "would have to basically mention that VPN usage is needed"? Is that an inherent knowledge that customers are supposed to have?

      I don't remember any reference to any any fine print over the one phone call on which I inquired about the service. All I was asked is "do you do any gaming?"...to which I replied "no".

       

      Frankly speaking, my expectation that any company supplying a technical service such as internet which evidently has grave weaknesses (such as not working wth VPN's) would diligently screen customers for such needs. I did mention my wife works from home; maybe that should have been an alarm for the salesperson to dig a little deeper on my needs. You know the tech knowledge of the typical customer varies greatly, and a sales force should avoid trying to install service where customers will NOT be pleased.

       

      Btw, what is your expectation?....maybe I'm off base here.

      Thanks again, Spike

      • Spike1966's avatar
        Spike1966
        New Poster
        8 years ago

        Customers/users, any feedback out there regarding VPN warnings?  Thanks

  • DougMac's avatar
    DougMac
    Freshman
    8 years ago

    I just signed up.  I went through Dish. They transferred me to a sales representative.  We had a long discussion, some of it technical, and I decided to sign up.  Before she let me say "I do", she read a long list of caveats including VPN service.  I was then asked if I understood all the limitations and was willing to accept them.

     

    I go through a VPN to get to my work.  I haven't had a problem and it has been no slower than the Verizon service I had in the past.  I use web apps and check my email, but I don't try to edit documents, etc.