About ww5

Sorry, I meant Gilbert (not Gilroy) AZ gateway in my last post.  ... View more

For those of you who are wondering how long it took to download the 25 MB of random data in my last post (@133 kbps), this is how long: (25MB x 8 bits/byte)/(0.133Mbps x 60 sec/min) = 25 minutes!  Yes, 25 long, agonizing minutes to download just a measly 25 MB of data.  HughesNet, please fix this problem for us in Northern Calif, who are on beam 55 and using the Gilroy IP gateway.  Thanks! ... View more

Here is a typical test result for a 25MB random data download (the size recommended by HughesNet):   This is terrible, especially when you consider that HuhgesNet has a massive advertising campaign, advertising 25 Mbps download speeds!  It is like advertising the sale of a car as being capable of accelerating from 0-60 mph in 3 seconds, but only finding out later that the car can really only accelerate from 0-60 mph in 600 seconds!  At least one can test drive a car before buying it.  In the case of HughesNet, one has to purchase the service first, in other words, before even knowing that in actuality the 25 Mbps download speed is not really possible.  Then, to add insult to injury, HughesNet charges a $1,000 early termination fee when customers are unsatisfied and cancel the service for it not living up to the expectations promoted in the HughesNet advertisements. Unbelievable!  ... View more

I have read throught this entire community forum posting and determined that I have a situation very similar to that posted by macsociety: IP Gateway IPGIL055HNSIGW0103, beam 55. My receive signal strength, just checked, is 113, connection to gateway test passed, and the gateway weather conditions (in Gilroy, AZ are clear and sunny).  My service was first connected a few weeks ago and has only worked well on ONE single day.  I have been averaging a download speed of less than 500 kbps and usually less than 200 kbps.  Today, Christmas, I am receiving less than 100 kbps! It is barely usuable and I can barely post this.  Sigh....   url=https://testmy.net/db/rMKgI5AQJ][img]https://testmy.net/rMKgI5AQJ.png[/img][/url]   HughesNet: Will this problem ever be corrected?  Is it even possible to correct the problem?  Please pass my information on to the HN engineering team.  I hate having to pay for something that does not work and don't want to have to cancel the service, so long as I have assurances that the problem can be corrected. ... View more