Also a new customer of about two months. I am on the other (eastern) side of WA state and don't know if that puts me on a different "band", but my download speeds have also been terrible. Very disappointed with this service to this point. I switched from another satellite internet company because I was told how much better the HughesNet performance was. Absolutely not the case so far. I would appreciate learning the procedure to evaluate my service (I've already run quite a few speed tests) and hope this situation will improve.
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