About Bugman2112

Awesome, thanks for your quick help. -Brian   ... View more

Amanda, can you let me know if there is anything I need todo and/or how to porceed with getting a replacement? Thanks, Brian   ... View more

Hello, just got back home from work. Tested everything out and the problem still remains.... No broadcasted WiFi signal to connect to, or ethernet network either. All the front panel lights are on, except for the LAN. Thanks, Brian   ... View more

Hello, How can I get a replacement HT2000W modem? This weekend, I noticed the WiFi was no longer broadcasting. I attempted to do a hard reset several time. I also directly connected my laptop via ethernet cable. Nothing.  Maybe a power surge or somehting took it out. What is the quickest way to get a replacement? Will I need a visit also to get it configured, or can I be walked through that? Thanks, Brian   ... View more

I received a call last week while i was at work from one of the higher level tech people.  I was caught off gaurd because its been several weeks and I havn't checked this board recently (Liz gave me a heads up that they were looking at my case, but I didnt see that). I wasn't able to test it out becuase I was at work.  But he said he was dealing with 1000's (I think that is what he said) of tickets and that was what was taking some time. Anyway, he said he made some tweaks, and gave me a direct number for the higher support if I still have issues. The speed issues have gotten better.  I am almost always seeing 6-12mps during peak hours.  No where near the 25mps several months ago.  But at least I am not at <1mps.  Streaming video is still patchy, but I can do most tasks that I need.  Time will tell, I am cautiously optimistic.   ... View more

Here are three links of recent results when I was experiencing a slowdown.  I actually have had much worse, but this should show what I am seeing.  Also below are some more info... This was done directly connected to the router/modem.  No WiFi Signal strength and all other local diagnostics show no issues. Actually, I do need to correct the above statement.  I sporatically do get the below error message.  It does not alway coincide with slow speeds, but the error code does randomly.  While on live Tech support, they are aware of this code, and have showed me how to "clear MBX" on my router control panel screen.  This action does not permanently clear up that error code.   30.3.4 -- Web response time is longer than expected no one else at my home is on this network.  So no one else is using this Internet source. I have run this speed test at other "non-peak" times, such as early morning and middle/night.  The speed is incredibly fast and consistent at 25 to 40 MPS.  I am not an expert, but having dealt with Satellite Internet in the past, this really seems like a traffic issue. I am on Day 5 of a 3-5 day call back as I was escalated to engineers last week.  I guess I should call back tomorrow if I don't here something? https://testmy.net/db/SxN6Om4o3 https://testmy.net/db/wiYmtKV10 https://testmy.net/db/LJtMAvbxe ... View more

Thank you for the reply. I am leaving town for the holiday today, but when I return early next week I will run these tests and report back. I have used testmy.net exclusively in the past so i do how to use the site and should be easy to run. Thanks again... ... View more