My new ata box doew not activate, just like the last one hughesnet sent. Getting activation error HSC010. Spent hours talking you various untrained tech support people on chat support who would put me on hold, and then, after waiting and waiting, all came to the same conclusion: that I should call tech support, because they had no way of fixing the problem. (call tech support with a phone that doesn't work because the ata box failed to activate). Maybe if they send me an RMA, I can send all these ATA boxes back. Hughesnet refuses to get someone to actually do their jobs to adjust or repair the settings. This is a total waste of my time.
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I signed up for Hughesnet internet $79.99 a month plan. When I did, the salesman tried to sell me service insurence and phone service, but I declined, telling him I only wanted the 79.99 plan. When I got my fist bill, (after I paid for the equipment) it was 124.69. After spending 25 minutes on the phone to try to get it straightened out, they finally deducted the extra charges off my bill. The following month there was an additional $250 on the bill, suposedly for an early cancelation fee for the phone service I never ordered. I spent another 40 minutes on the phone today trying to get that straightened out, only to come home and find the charge still on my bill. Customer support sucks. I was constantly put on hold, and they resoved nothing. Probably the next step should be legal council.
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