Got hughesnet 11/30/17. Satellite Name EchoStar-19-NAD Gateway ID 9 Beam ID 39 Outroute ID 6 T'was more or less pushed on me by dishnet as an upgrade. Prior to the switch I was averaging 7mbps. With new Hughesnet systemn modem tests, system tests all fine but speeds have consistenly been running below 1mbps. First call in confirmed that info. I ran the hughesnet speed test (at my.hughesnet.com.) The results were: .34 mbps download, .23 mbps upload which is actually better than the speeds I'm generally getting. Began using a packet sniffer and the speeds average around 500 to 100 or less kbps. Yes, that is kbps. I've tried more than one and the results are consistent. I have called in 3 times. There has been a 1/2 hr plus wait all month. Noone could offer an explanation. The closest guess was a problem with the gateway. I was promised a callback from a level 4 technician which has never come. First was told 2 days, then 5 days, then a month or more. This is a joke. My hookup to the modem is ethernet. I would like an explanation and a time for resolution.
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