So SAM finally sent out the Lease Return Kit box and I sent the equipment back to HughesNet. Today 1-24-2018 I talked with Crystal in Texas from HughesNet and she was able to refund the $318 charge for returning the equipment. This has been an incredible learning experience. First of all HughesNet is a horrible Internet service. Second, HughesNet has horrible customer service. Most of the customer service representatives I dealt with were not equipted with the knowledge or information to do anything except read a script. The only bright light in this whole experience was Crystal who efficiently saw the box and been returned and processed a credit to my CC to return the $318. I got an offer in the mail the other day for HughesNet, I couldn't contain my laughter. Goodbye HughesNet...and to the rest of you....you've been warned. Kraig
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