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About southernsierra
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09-19-2018
09:50 PM
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09-07-2018
06:32 PM
That's a good idea! Thanks -- may consider it. We have bears too. The guy is supposed to come out on Sunday to set the pole. EXCITING TIMES.
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08-28-2018
07:21 PM
@gokartergo24 interesting! Installer called me. Said he will have to drive 3.5 hours 1 way to get there. He said he would do it though unless "his truck had issues, and it has had issues before but he hopes it won't this time". He said he is leaving at 6am to get there are 930 am. He said he would bring pole equipment. Asked about the ground, I said it was soft and that Viasat guy installed a pole last weekend. DATE SET FOR SEPT 9th 9am - 11am. Will follow up as to what went down. So nuts to drive 3.5 hours.... any other state than california and you are 2-3 states away at that point.
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08-28-2018
06:30 PM
Note: If hughesnet starts working next weekend I will officially have 3 internets at one house. I may be the only person in this country with 3 internets.
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08-28-2018
06:22 PM
Thanks Brooke. Whatever you did worked. Multiple people in Boise, ID just reached out to me to assign to a different installer to come out. I gave them my very specific directions and asked them to come not this weekend but the next weekend. They said they would call around to figure out who can do it and give me a call back to let me know.
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08-27-2018
04:12 PM
When I return next Monday it wil be 10pm and I am only staying for 2 hours to clean up for some guests I have staying. It will be another 2-3 weeks before I am even available on a Saturday for another tech to come out with 0% assurance they will actually make it out lol.
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08-27-2018
03:57 PM
The installer did not show up (no shocker there). HughesNet Internet worked Infrequently last weekend at the cabin. More often than not, it was not working. Also, I physically looked at the grounding location in the photo above last weekend and did not see a grounding wire that was shown as pictures, additionally I did not see any wires heading that direction from the direction. Maybe I missed it. I will check again next Monday when I make the trek back up.
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08-25-2018
07:33 PM
Update: Writing this at 4:23pm PST. Hughesnet and Viatsat appointments were both from 8am - 11am. Viasat has showed, Hughesnet has not. Viasat guy showed up on time at 10am. He laughed at the Hughesnet installation and said it appeared unsafe since it wasn't grounded, said the work was shoddy. I have no clue if it is or isn't since I am not a professional. Next, he proceeded to check the various ways he could mount the dish. He settled on the pole mount and thought it would be ideal for my case. He proceeded to dig a hole, fill it with concrete, and set the pole/dish. He then grounded the dish to my electrical panel and then ran the wire through the floor to the modem. I am writing this email via the Viasat connection. Working great so far. Hughesnet is still MIA/noshow for today. See attached photo of the pole mount (in foreground) and the hughesnet install off the deck (background). Shoutout to the Viasat guy for making the 3 hour one way drive out to my place. Hopefully Hughesnet guy still shows/calls today... it's getting late but I haven't lost hope. Will make the 3 hour drive back to LA myself tomorrow afternoon. Pic:
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08-24-2018
04:20 PM
1 Kudo
Update: PT Satellites has confirmed that the usual Hughesnet technician will be the one driving the 4 hours 1 way tomorrow to repoint the dish. This is great news considering this is the guy that usually follows through.
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08-23-2018
10:49 PM
Update: HughesNet has not reached out to me regarding my appointment on Saturday other than automated text message confirmations (which occurred before as well when they never showed). I plan to call PT satellites tomorrow to specifically get their acknowledgment that someone is actually going to make the 4 hour one day drive from their area to my place on Saturday. Will reply back with the results.
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08-22-2018
11:45 AM
Yes, the HughesNet tech is scheduled to come out on Saturday. Hopefully he actually shows. The Viasat installer is also coming on Saturday for a battle of the dishes. The Viasat tech actually reached out on email last week and stated he would be the one coming up and acknowledged my specific directions. I was quite blown way by that after the HughesNet ordeals.
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08-14-2018
11:07 PM
1 Kudo
Thanks for writing in Gabe. They did not use a pole mount. I requested a pole mount last time from Nancy (apparently she ranks above the moderators here) and she told me that I will need to work it out with the technician but she can mention it to them. Needless to say, a pole mount did not go down and the technician did not seem prepared to do it. He moved the dish from the roof (where he initially installed it) to the side of the house. The winds can indeed get pretty gnarly this high up. Good to hear you are having success with your setup from 2004 all the way to 2016 and then success with the new dish. I'm 100% willing to install anything to get it wroking, there is tons of space in and around the cabin for any type of mount hughesnet needs to install.
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08-14-2018
09:15 PM
Hi all, I have had a host of problems since becoming a hughesnet customer 1 year ago. I live in an extremely remote area of the county in the Sierra Nevada mountains in California at a high altitude (7000 FT). Weather is suprisingly calm for that high of elevation -- very little precipitation. There is no gas station within 1 hour of the area. Infact, there is only about 200 private parcels within a 1 hour drive -- the rest of the area is national/federal land and raw wilderness. There is no cell phone service within 1 hour of the area. Considering my remote place, I didn't exactly expect smooth sailing with internet. However, my dish alignment has been an issue 4 times now over the last year. This is a vacation home, so I can only visit on weekends and OVER half of the time that a tech is dispatched, the tech does not actually show up at all which has wasted 4 of my weekends in total over the last year. The tech that DOES come has been great -- driving 4 hours one way each time to fix my dish. Techs have even called me day of and stated "Oh you live up there? Oh, no. I can't come that's too far" after having a confirmed appointment. The last time the reliable tech visited, a couple months ago, he moved the dish to a new location and replaced the entire dish to see if that would fix the issue. It worked for 3 months until now and tech support is saying it appears to be another alignment issue so he needs to come back out. I reached out to the CEO of hughesnet via linkedin a couple months back after a tech failed to show up for 2 consecutive weekends despite me having an appointment and was connected to a nice woman, Nancy who tried to help out and get a tech back out to me. I notified her of this new issue (4th issue) and she has basically told me that living in such an area may be prone to such issues and she wishes me luck. Great. This is not acceptable to me. There has to be SOME way to secure the satellite so that it works longer than 3 months. So while I have an appointment set up the following weekend for the tech to come out (in which the tech MAY or MAY NOT actually show up), I have gone ahead and ordered Viasat Internet to complement the Hughesnet. I figure even if Viasat is spotty and alignment is an issue at least ONE of the dishes will be working at all times.. hopefully. I figure Hughesnet will keep breaking every 2-3 months and then I can toggle between it and Viasat as needed. Sucks to have to order TWO satellite internet plans just to have reliable internet but I have no other options. DSL, even with multiple loop extenders, does not even make it out to my place which the phone company has been working to fix for over a year. Just some thoughts on life. Andy
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Performance
01-23-2018
02:13 PM
Hi all, I have been working with Hughesnet corporate on this issue. They issued me a credit for the termination fee and re-enabled my account. Unfortunately I was charged a $25 reactivation fee -- but it appears they are working on getting me a proper resolution. Below is the saga of my issues: To summarize: - $418.09 paid for equipment in September - Installer missed first appointment - Installer missed second appointment - Installer missed third appointment - Installer finally arrives after 3 missed appointments and 3 lost weekends due to noshows - Paid $60.32 on Oct 23rd for service - Internet stops working and I contact tech support to get an installer out - Paid $59.99 on Nov 23rd for service - Installer misses appointment to fix, weekend lost - Installer arrives and fixes dish - Internet works for like 1 week - Charged $192.50 for early termination on Dec 23 - Internet no longer works, I create threads on the Hughesnet community forum - Hughesnet credits me $195.50 + $60 for the issues - I was charged a $25 reactivation fee (lol - this makes no sense) and charged for Jan service for a total of $110.15 billed to me. Meanwhile, I have not had working internet in over a month. - Internet still broken Keep in mind my main residence is 3 hours away from the property, lol.
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01-05-2018
06:06 PM
1 Kudo
Hi all, Quick update on this: - Hughesnet corporate called asking to hear my side of the saga of issues that I have been facing. - Hughesnet corporate is researching my issues and will be following up with me on Monday.
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01-04-2018
01:35 PM
I contacted the CEO of Huhgesnet earlier this week on Linkedin via an in-mail message regarding my issues and recieved this response: Mr. Laws, we have received your email. I will be looking into your complaint and will contact you after a review. Thank-you. Regards, Nancy Merette Office of the President
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01-04-2018
11:24 AM
Thanks Amanda. For reference, you can read the full saga of past and and present issues here: https://community.hughesnet.com/t5/Tech-Support/Diary-of-Frustrations-with-Hughesnet-Living-in-A-Remote-Area-amp/m-p/90386#M63316
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01-04-2018
12:36 AM
Thanks Gabe for making that clear, you are quite helpful. I have started a new thread. Overall it just sucks though, cancelled service, no internet, $175 random charge.
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01-04-2018
12:14 AM
I was charged a $175 termination fee. Please advise.
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Early Termination Fee
01-04-2018
12:07 AM
Thanks @GabeU I guess the issure lies in the fact that I am not currently getting support here. That is likely the issue at hand. So the incentive to actually care is very small.
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01-04-2018
12:01 AM
Hi @GabeU I have startred a thread, I have called, I have not been able to reach any support representative. I will continue to discuss my issues here until they are resolved.
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