I received an alert for a charge from Hughesnet that my account was charged a higher price than my previous monthly bills. I tried to live chat which seems to be impossible since everyone in now using the Covid 19 for their poor customer service excuse. I did see somewhere that I am being charged $15 a month for leasing equipment, which I have no idea what this is for. This happens to be the amount I am questioning, but nowhere on their useless website shows anything about a leasing charge, nor anywhere you can actually see a breakdown of your bill. Also, on the notification part of website, it shows I am supposed to be getting an email monthly about my bill which has NEVER happened since I got this worthless internet. Could someone please help me, since I don't really want to wait another hour and a half for the same riduculous message about they will get to me when they can! Thanks
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I feel your pain. I’m going through the same problem now. I called tech and was told to unplug and then plug in again. Now I have zero internet! It completely disappeared under networks on my computer! I would help if when I called, I could understand them without their thick accent, plus they would understand what I am saying too! I’ve never had such bad customer service than when I contact them! I guess I will be looking for another company.
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