Forum Discussion

piffymana's avatar
piffymana
New Poster
5 years ago

HELP looking to see breakdown of previous bills

I received an alert for a charge from Hughesnet that my account was charged a higher price than my previous monthly bills.   I tried to live chat which seems to be impossible since everyone in now using the  Covid 19 for their poor customer service excuse.    I did see somewhere that I am being charged $15 a month for leasing equipment, which I have no idea what this is for.  This happens to be the amount I am questioning, but nowhere on their useless website shows anything about a leasing charge, nor anywhere you can actually see a breakdown of your bill.  Also, on the notification part of website, it shows I am supposed to be getting an email monthly about my bill which has NEVER happened since I got this worthless internet.  Could someone please help me, since I don't really want to wait another hour and a half for the same riduculous message about they will get to me when they can!

Thanks

  • maratsade's avatar
    maratsade
    5 years ago

    "I did see somewhere that I am being charged $15 a month for leasing equipment, which I have no idea what this is for. "

    Unless you bought the equipment outright (paying around $450 up front), you lease it and are charged monthly ($14.99) for the lease, for the duration of the contract (24 months).

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Have you tried going through the My Account link at the top of the page? There is a sublink that takes you to your bills. 

     

    This explains how to do it:  https://support.hughesnet.com/en/faq/account_billing/how-to-view-invoices

     

    EDIT: if for whatever reason that isn't working, you may have to wait until Monday, when the official HN reps will be here. They're here M-F during business hours.  For chat and phone customer service, may want to try early in the morning. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    "I did see somewhere that I am being charged $15 a month for leasing equipment, which I have no idea what this is for. "

    Unless you bought the equipment outright (paying around $450 up front), you lease it and are charged monthly ($14.99) for the lease, for the duration of the contract (24 months).

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago
      maratsade wrote:

      "I did see somewhere that I am being charged $15 a month for leasing equipment, which I have no idea what this is for. "

      Unless you bought the equipment outright (paying around $450 up front), you lease it and are charged monthly ($14.99) for this, for the duration of the contract (24 months).

      The lease fee continues for the life of the lease, irrespective of the 24 month commitment.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Interesting. I could've sworn at some point you own the equipment. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    piffymana 

     

    There are a couple of different reasons that a bill can go up.  Namely, the end of a discount, whether an initial 12 month or 24 month plan discount or a special discount given by a HughesNet rep for some reason, or taxes going up, whether local, regional or state.  Some jurisdictions charge an annual tax as well.

     

    In addition to the information maratsade gave about looking at your invoices in the "My Bill" section of the HughesNet My Account site, you can see a breakdown of each invoice as well.  To do so, while looking at a current or past invoice, scroll down to where you see entries in blue.  When you click on those blue entries, it will show you a breakdown of the charge for that individual entry.