Yeah, that sucks... Sounds like you did similar to what I did, listened to the rep without varifying their own facts. About the only thing that will be worth it is to take some of your tax return and use it to pay the cancellation fee. It sucks but it'll get you away from hughesnet and onto a better service sooner then later. Hughesnet does not support gaming so the xbox's wont do so well with the huge latency hughesnet offers it's customers. For gaming ideally you want a ping of 50ms or less, I dont think I've seen less then 4000ms from hughesnet service. The data plans are a joke so you dont have to worry about being throttled if you run out of data, its the same speeds if you have data or not. If you can, get on a dsl with at&t. They are not very fast but tons faster and more reliable then hughesnet. If thats not an option look for services that utilize fiber optics or radio's because once again, faster and more reliable and very cheap compared to hughesnet if not the same cost for better service. Only reason why I'm still here in data purgatory (hughesnet) I'm awaiting for a service to finish being setup in my area offered by velocity, they offer faster speeds (150Mbps) with no data cap for the same cost as hughesnets basic package (cheapest service available) I started with hughesnets premium service (best money could buy) and was disappointed. I talked to reps and met with the techs and came to the same conclusion that the service I was being provided is what I'm supposed to have. So I asked to be dropped to their cheapest service plan or maybe one of their hidden plans that was dirt cheap and guess what.... My service did'nt change... I have the same speeds now on their cheap plan as I had on their premium plan and still when the data runs out the speeds dont change at all... But that could have something to do with the dish being pointed at my roof instead of the sky but the two techs that came out they both said thats how it should be... Lol I know thats **bleep** but I'm done putting effort and money into a service that does not deliver... I got two months and cant wait to be done...
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There is no point in trying to get help to make the service better, It's satellite, this is as good as it gets. Customer service won't help because at their end they see nothing wrong, it's because that is the service they offer. Not sure why they sell data plans, makes no difference if you have or not, you can't tell when you run out hence why they always ask their number one question "Do you have any data remaining?". To make my long story short, I was told for my slow service is because I live in a deadzone.... I wouldn't have service at that point but I realised this was the techs way of telling me he was done
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