ryry117
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Re: I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
Brooke The test is finally completed! And here are the results. Done over a period close to 8 hours. Nothing really telling, at least for me, here. Only more headscratching. At first glace, it looks like it is not the Hughesnet modem using any data. Now, I have a hard time believing that wasn't what was happening before, but the problem seems to have disappeared for now. Maybe the logs will show something different? All I can say is I'm glad we got the satellite issue fixed, and if I'm ever seeing impossible data drainage of 97GBs over a period of two days with a top speed of 3Mbps which would take a minimum of 77 hours, we'll have to look into this issue again:smileyvery-happy: Maybe a few restarts of the router and the satellite realignment caused the modem to correct itself? Who knows. It'll be interesting to see what the logs say.9.4KViews0likes1CommentRe: I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
Brooke Hey Brooke, just an update. I completely forgot this weekend was Labor Day holiday weekend, so I actually wasn't yet on the property. Someone else was and as far as I know the appointment with the technitian went fine, so we're all good there! The only thing is it will be quite awhile before I'm back on property to perform a data depletion test, so I'll just@ you when I can finally complete it. Thanks again for your help.9.4KViews0likes3CommentsRe: I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
Brooke Thank you Brooke! That all sounds great. I'll post my data depletion test here as early Friday Aug 31 as I can. and that appointment time sounds fine. Also thank you guys for advice on Windows 10 but I was very much in the group not happy with Microsoft's big brother changes when they first came out and have made the necessary alterations to my system settings to keep them out and the system not going online without my say so. I hope others can use the advise posted though. Remain in control of your systems!9.5KViews1like0CommentsRe: I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
Brookewrote: Hello ryry117, thanks for posting! I was able to locate and review your account. The first thing that caught my eye is that our logs showthere has been197 GB used within the past two days. Based on connection time, it looks like the only device that could be associated to that data is listed in the modem as "Ryan". Do you know what device that might be? -Brooke Brooke Hi Brooke, thanks for the response! Uh, yes, actually I do know what that device is... That is my main desktop computer that remains off when I am away. It normally remains off for a week at a time when I am away. I know it was off last week because when I arrived on Friday I had to turn it on. And I'm sure it is not turning itself on for updates and then turning back off, and it's not just in sleep mode or anything like that. It is a shutdown Windows 10 machine with automatic updates off. GabeUwrote: Idon't even know how that's possible. Even if someone had the 50/50 plan, and they started from scratch, the other 97GB would still take a little over 77 hours at the top FAP speed of 3Mbps. Plus, the OP has the 30/50 plan, and they're apparently already out of data. But, even if it had just rolled over, it still doesn't make sense. Ijust don't get it. The only way I can see it is a LOT of data tokens. GabeU Thanks for the input, Gabe. I mean, like you said, we have the 30/50 plan. To me a number like 197GB seems sporradic. And that amount of data in 2 days when we have a normal download speed of 2.5mb when out of FAP when we're lucky. I have a network background but I have to give the benefit of the doubt that I don't know how Hughesnet's internal system works somaybe this isn't a glitch somewhere on their end...but yeah. And no, we don't buy tokens. As long as I eventually get it fixed and since I'm not there all the time the constant FAP for now is tolerable but I know the problem isn't on our end so I'm not spending a cent on more data just for it to obliterate itself. Not sure where we go from here but I thank you for this and future help brooke. Looking forward to whatever we try next to get this fixed. Like I said I'll be back out there on the 31st and can perform that data loss test then if that will help.9.5KViews0likes9CommentsRe: I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
Plans have changed. Some friends came over and I really don't want to have the internet off with them here (even if it is pretty useless in its FAP state). So for any rep that sees this post can I please just get a confirmation that you are aware of it and I will begin the test and upload the results here sometime in the next two weeks when I get back. I can@ whatever rep responds here when I upload the test.12KViews0likes1CommentRe: I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
Sounds good, thank you for all the info since I kind of had to just shout out in the dark here. I'll be starting the test now, and then unfortunately I will have to leave the property where my Hughesnet router is located for the week, so we'll see if the reps are ok with 3 hours of testing instead of overnight. Theoretically they can check the logs from the past week on their end and get some more info too.12KViews0likes0CommentsI need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
So this has happened three months in a row now. I'm in a computer field so i don't want to waste time with all the "Well are you sure you know what is using internet." because I am. The answer is there is no possible device in my house still using the internet and we are already at 0% on our 30GB data plan. I've notice Hughesnet is pinning a lot of data loss advice posts, almost like they know this problem is internal and a lot of people are having this issue but they don't want to deal with it and they hope people just believe they are the ones at fault. I just want to get in contact with someone at Hughesnet who can start running tests and determine what they need to do to fix this issue. I know for a fact it is on their end, especially after reading many related posts here. If I need to give any info on here to get started let me know. Also I will need to be alerted to where Hughesnet is contacting me, if they try by email they might try going to one I don't use often. Thank you, community members!Solved12KViews0likes19Comments
