I've had a tech out to the house, replaced equipment, etc. Still didn't resolve the issue. Probably easier to let me out of the contract than to keep sending a tech on site to waste Hughesnet's money on time and hardware, since it's an issue that has been present since installation and the tech couldn't fix even after replacing parts on the dish.
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It's just not working out. I don't like you that much, you don't like me...and that's fine. I come to you faithfully every day, but every day you consistently drop my packets, drop my entire connection, and send my base response times over 2000+ms. It's making it so I can't hang out with my friends from work on voice chats, pull up important documents, or just general do anything a work from home job lets me do on a daily basis. So, it's cool. I understand you overpromised and undersold. That's fine. I understand the business. Low speeds, I can deal with, but you constantly dropping my connection all day and making my response times so high that everything I try to do times out...well, it's just not working. Now, I know, I know...you had your friend the tech come over and try to fix things between us...and it helped for a few minutes, but now it's even worse between us than it was before he tried to help. So what do you say? You let me cancel and send your stuff back with no termination fee and I won't keep having a comped tech come onsite to fix an issue that's been constant since the system was installed. I know that costs you lots of money you don't want to be spending and I would hate for you to waste all of that money on techs and spare parts that ends up being more than the termination cost that will never get paid. Can we just end this relationship and go our separate ways?
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