- Hughesnet Community
- :
- About infinitytec
Hughesnet Community
About infinitytec
Junior
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
55
Posts
18
Kudos
1
Solution
Contact Me
02-21-2020
12:39 PM
I will admit I fell victim to a phishing scam. On mobile it looked more convincing.
... View more
02-21-2020
11:09 AM
I think my account got compromised, and since I am not a subscriber anymore I cannot change my password. Any advice?
... View more
05-22-2019
01:37 PM
I should have made more clear that it can be done by the user, but I agree that most people should not attempt it. In my case, we were without connection. I really couldn't mess it up anymore, and the dish had already been moved, by someone else. We were already in a gray area with the terms. It would have been a week or so before an installer came out to fix it, and even then it should have only been a temporary fix. I figured I might as well try, and it worked, so good for me. And yes, as it is in a gray area, you really should think it over before doing any repairs yourself. In my case, I was attempting (and ultimately succeeded) to restore the system to normal function. This I believe falls under right to repair but not all will. As I stated previously, we were prepared to pay any maintenance fees that would have come from a botched repair.
... View more
05-22-2019
10:23 AM
However, I would plead right to repair, although we are leasing the equipment. We were prepared to pay the service fee to get back online if I couldn't get it, but considering we had some problems communicating with the service people (one I think never got back to us) and I got it to work, it saved some money. It's also a temporary solution for us, as we will be switching to a more permanent one soon. It would definitely be dumb for some people to attempt it; I almost couldn't figure it out, but hey, I know how now. Kind of fun to set up communication with a satellite.
... View more
05-22-2019
10:18 AM
1 Kudo
Yes, I should have made that more clear. I have significantly more IT training than most.
... View more
05-22-2019
01:39 AM
Actually, it is very doable, but you should only do it yourself if you are comfortable doing so. We had a new roof installed and saved the money by setting it up at ground level ourselves. And it has worked just fine for the past few months.
... View more
06-22-2018
08:58 PM
I'm hoping that is the issue. (It would be nice if HN would give us warnings in the SCC or Usage Meter or something if the weather may cause issues. )
... View more
06-22-2018
08:55 PM
You're in the right place! Try making sure the cable attached to the back of your modem is screwed on finger tight. That will ensure optimal connection to the dish. I will tag some reps so they can help: @Liz @Amanda @Hal
... View more
06-21-2018
11:55 AM
@Amanda It doesn't seem to be happening as much now. It seems to have stabilized quite a bit. As for websites, I can find no rhyme or reason to them. Any sites loading at the time of the drop will display the error. The devices I have been monitoring for it are a Windows 10 Pro desktop (self-built) and my Galaxy S8.
... View more
06-16-2018
02:57 PM
I don't think I have ever seen my average latency being less than 600 ms. Given, I usually test on WiFi, which may contribute to that.
... View more
06-15-2018
05:32 PM
@aarushing Are they online real-time multiplayer games? If so, the 600ms ping practically makes that impossible on HughesNet. If it is just downloading something, you may want to turn off or pause the video data saver.
... View more
06-14-2018
08:59 PM
1 Kudo
Or set a static address for the new router on the Hughesnet modem.
... View more
06-14-2018
06:13 PM
1 Kudo
@aarushing Double-check to make sure the ethernet cable connecting the two devices is coming into the new router's internet connector.
... View more
06-13-2018
12:01 PM
@Hal I am aware we have run out of data. However, oftentimes pages will not load and give an error such as a secure connection failure. Refreshing the page will bring it up. This will happen on multiple pages at once, so that's why I think it's a connection problem. (The throttled connection is still faster than our connection to our old ISP!) Edit: and to clear things up, I have this issue on multiple devices.
... View more
06-11-2018
09:14 PM
1 Kudo
Thanks! I'll definitely keep the modem up for the reps to scan.
... View more
06-11-2018
08:42 PM
1 Kudo
@MarkJFine Actually, a major player in why we switched to HN was our previous ISP was practically down for two weeks. One of the potential culprits was a military radar.
... View more
06-11-2018
08:37 PM
1 Kudo
That would make sense... but it seems to have been happening a lot... either there are a lot of storms there or there may be a problem... Edit: I'll make sure I monitor Omaha's weather, so I'm not taken by surprise.
... View more
06-11-2018
08:04 PM
Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been quite frustrating. I attached some screenshots to show what's been happening. The modem's lights twinkle quite a bit while the network is up, although sometimes it seems we loose connection even while the lights suggest otherwise (maybe it's just a breif loss?). At other times the sattelite link lights are completely down. Here's a few of the thoughts I had: Could there be a bunch of storms in the gateway's area? It has been clear here. We have had some strong winds lately, and that may have misaligned the dish. We do have tall trees in the area, but I think they are clear of the path of the dish. I have not yet rebooted the router, but shall do after posting this. I will also make sure the dish is connected to it well. Thanks for your help.
... View more
Labels:
- Labels:
-
Performance
06-04-2018
09:24 AM
3 Kudos
No. In order for it to work you will need a modem. However, it has to be a HughesNet-compatible modem. As far as I know only HughesNet makes those. The HughesNet modem has WiFi built in, but you could use another router, if that is what you want.
... View more
06-04-2018
09:17 AM
I don't think a third-party modem is compatible with HughesNet. You could get another wireless router and hook it up to the HT2000W.
... View more
06-03-2018
01:16 PM
I'm on Gen 5 and T-Mobile. I don't think I have any problems calling on WiFi. However, some things need to change for it to work. Try changing the WiFi calling settings to prefer WiFi over the cellular network or just turn on airplane mode and turn WiFi back on. Both of these will force the phone to go through the WiFi rather than trying to use cellular.
... View more
06-03-2018
09:18 AM
I'm wondering if anyone has had issues with Free Download Manager (https://www.freedownloadmanager.org/). Just checking; it looks like it could be a great tool! Thanks.
... View more
04-27-2018
12:12 AM
Maybe put the NetGear one on auto and change the modem.
... View more
04-26-2018
10:46 PM
Thanks for the replies! Since CloudFlare's DNS is potentially dangerous, are there any other suggestions? (Other than Google's. They have enough of my data already)
... View more
- Hughesnet Community
- :
- About infinitytec
