Thank you. I will try to get it all done this weekend. One of the "engineers" had me some of thse things already ie. turning off all other computers and devices except the LAN connected one. They didn't tell me to turn of the wireless on the modem though. Thanks for the checklist, I do realize this is the corporate folks the tech I talked to on facebook messenger referred me here for that reason. I'll post the link to the results here once I've finished the tests. Thanks again, Richard
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