About UnhappyinGA

called to cancel my service. Waited for return kit. One week later no kit. Called again and was told all is fine- not to worry. Still no return kit. Called three weeks later(third time) and was told I would receive Box after my service was cancelled. I said I called and cancelled my service and wanted rep to confirm my info- when I called the first time and second time. I realized no refund to me for they were running out the clock on a service I didn’t use.was told No box until end of my month. Rep was impossible to deal with located in Philippines. She wouldn’t answer my questions which sent me into a white rage basically . I kept asking the same question and She wouldn’t answer my questions and was trying to “bait” me into agreeing that it’s ok they are charging me for a month in which I had already requested termination. I was told I would not receive a prorated refund several times. I asked for her manager and she said she is who I needed to speak with - kept putting me on hold pretending she was looking for manager. She refused to confirm my information. I was put on hold or hung up on after 45 minutes on phone. I called back - same thing. I was smart enough to record that one. I called back again. If Hughesnet expects paying customers to feel it’s ok to be treated in that regard they are wrong . **bleep** will freeze before I ever give them another dime of my money. I didn’t have a choice before - or so I thought - I do now and my money goes with me to another provider with American customer service and awesome customer service. executives of Hughesnet- u need to pay attention to ur customers - customer service is important- unethical practices- that can sink u in the end. Enjoy the money u stole from me. It will be the last time u do. ... View more