About Imbert

Hi Liz, did you get my last message on the satellite adjustment? ... View more

Good Morning, I wanted to give you the follow up on my satellite repair. The new tech from DCS arrived on time and was an absolute professional. After careful evaluation of the satellite dish and it's components he determined their was a number of issues, most of which were caused at the time our satellite was installed. According to the tech, the original installer from PT didn't properly secure the fittings and failed to add dialectic grease which eventually caused the fitting to corrode. The dish was also not in the line of site and was connected to Jupiter 19, instead of Jupiter 17. At this time, I'm requesting that we get a significant credit to our account. From the moment it was installed it was done incorrect, poorly, thus affecting out service. Furthermore, I took 2 trips up to the cabin. The first time he failed to show and the second time they could not diagnose the issue. DCS diagnosed the issue right away and fixed it. I would a manager to give me a call regarding this issue. It's completely unacceptable and unprofessional. I appreciate the help. ... View more

I requested a new company do the repair and they have complied. I also filed to have my account credited some since I've had to drive out there only to have him cancel or not have the equipment necessary to make the repair. As I said, each trip there is roughly $30 in gas and many hours out of my day. Thanks Liz. ... View more

Hi Liz, I really needed to follow up with you. The repair technician cancelled on me on the day we were supposed to meet. To refresh your memory, my dish is out of alignment. When he called he said he didn't have the equipment he needed for the job. He then asked me what the problem with the dish is. I wondered how it's possible to not know the problem yet know you don't have the equipment. Nevertheless, I agreed to meet him Saturday morning. I drove 2 hours only so he can tell me that he can't get a signal on the device he uses to fix my dish. He left and asked me to come back Sunday to meet yet another tech. I couldn't get there yet again but he said I didn't need to be there, he just needed the wifi password, which I gave to him. The tech never followed up with me today so I have no idea if my satellite is up. I do know that my security cameras aren't working and haven't been working since he left yesterday. I spent $30 in gas and an entire day was lost becuase of this company. Needless to say I'm frustrated. Is my satellite running properly? Is it aligned? Please help. ... View more

I called and got it taken care of. Thanks. ... View more

I received a text saying an appointment has been scheduled for 3/2/18 between 8am-11am but no one has called me and I won't be there. ... View more

Once again thanks for the excellent customer service. Thinsg don't always work as we wished they would but excellent service helps a lot. ... View more

Thanks Liz, yes, I do not live there though I visit regularly and plan to move there. I will inform you when I am there for sure. I'll try to give you a heads up of a few days so we can book an appointment. Would the dish needing to be re-aligned explain why my Amazon Prime shows buffer so much? ... View more

Well, while we're at it maybe we can address this issue in the meantime. Is it normal for my system to buffer a lot when I'm watching a show. I was trying to watch Sopranos from my Amazon Prime account and it buffered a dozen times easily. It constantly buffers when I try to watch Amazon Prime. If this a quality issue? Do I not have enogh speed? I know the installer had an issue finding a strong enough signal when he came to set up my system. What can we do to fix these ongoing issues? ... View more

Oh wow, that's long. I tried using the chat support and they told me to call the support line. I did that and they said they could't help me. Thnaks for trying. ... View more

Do you know about how long it will be before I hear from either of them? ... View more

Thanks, I really appreciate it. I saw Amanda was bale to do it for another customer and it worked perfectly for them. I'm hoping someone there can do the same for us. ... View more