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HarperPI

About HarperPI

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Date Last Visited
‎09-19-2018 10:25 PM

Re: Cancel my service please

by in myAccount and Billing
‎09-19-2018 08:20 PM
‎09-19-2018 08:20 PM
Brooke thank you,   Please understand, I have nothing but good things to say about the Tech that comes out here.  He has been very professional and has gone above and beyond everytime he has come.  He has checked the dish alignment eveytime he has been out here, the last time he was here he even came out on a SUNDAY, to help.  It just isn't working to my satisfaction.   Yes please cancel the tech visit, I will reach out to the number you gave.  Thanks again Ron ... View more

Re: Cancel my service please

by in myAccount and Billing
‎09-19-2018 08:08 PM
‎09-19-2018 08:08 PM
Thank you however,  I still simply want to disconnect the service.  Each time he comes out I have to put cases or clients on the back burner, and I can not run a business like that.  So please explain to me how to discontinue the service and send your hardware back to you, and the procedure to dispute ETF.  Thanks Ron ... View more

Cancel my service please

by in myAccount and Billing
‎09-19-2018 03:55 PM
‎09-19-2018 03:55 PM
I have been a HughesNet customer for almost a year now, and I am certainly not please with the serivce.  I have call HughesNet multiple times in the past 4 weeks regarding my service.  I would have service for a few hours, then it would stop.  It is now kicking me off while I am in the middle of University Exams!!!.  I CAN NOT retake the exams once they have started, this is not acceptable!.  I also run an investigations company and often have to web conference with my investigators and clients, it is impossible to do with HughesNet.     The past 4 weeks have been **bleep** on my college work and has cost me money, a client requested thier several thousand dollar retainer back because my internet service was not reliable enough to confer with them or even to properly secure thier system!!!  HughesNet Techs have been out to replace the radio, and the modem (all new NOT rebuilt), non of these fixed the problems I have been having.  I can not rely on this service, I want OUT.  I am also disussing legal options with Attorneys at this point for loss of income.  I am either out WITHOUT an early cancellation fee or I will file legal action regarding this!.  I need information on the correct number to call for cancellation.  They can have their equipment back dish and all, I don't need it! Thanks, Ron ... View more
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