Rhonda7
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Joined 7 years ago
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Cancelling
After 11 months of HughesNet frustration, I will be cancelling my service as soon as I locate alternate internet. I have made countless calls to both the lower level techs, who only read from a checklist (useless), to higher level techs. While all techs have been courteous and the higher level techs, for the most part, seemed to have tried to resolve my buffering issues, absolutely nothing has been resolved. The only streaming I can do effectively is Netflix, which works the majority of the time. Amazon Prime, youtube, general video, ifit, etc. all have major buffering issues and are inconsistent. Amazon Prime is totally useless to me at this point. My latest call was this morning to account management--tech suggested I call back in the evening when the buffering is occurring--I have already done this countless times and am tired of spending hours on the phone in the evening with no resolution! I received a call a couple of weeks ago from HughesNet inquiring about a poor review I gave on Hughesnet. I explained the situation to her, she was courteous and kind. My cancellation fee, after 11 months, stands at $265 with absolutely no offer to lower this fee after nearly a year of being unable to use this service effectively. Shameful!!3.8KViews1like5Comments