About mrfitzs

mrfitzs · ‎04-02-2018

Sorry it didn't do any good. Sales rep did indeed over 30day trial period and I did record conversation and still denied they said that.I was misrepresented I would never agreed on this terms if only they would of been truthful.They never emailed me a cancellation noticed for my personal records.Do not understand why.They took the money out of my checking account. They also holding my money they owe me till I send their modem and equipment back.I guess they don't trust me even though I paid ever dime I owe them in full. Do not understand their policy.

mrfitzs · ‎04-01-2018

First, but that's not what they told me they told me I had a 30-day trial. This is why they have such bad reviews. And I think that was very convenient that they give me extra credits on my account. Knowing they do not have 30-day trial. Second can you explain to me why it takes 6 days to cancel my service when I paid it on time every month. And there's no doubt in my mind they misled me. The facts are right in front of me. It's a shame that nobody sees or understands what I'm trying to say, I now have good service with another company not had one single problem since the day I've canceled you guys and I can sleep good now knowing that there is some companies out there that understand and don't have excuses for every little thing that goes wrong with their service. Thank you for your time.

mrfitzs · ‎03-30-2018

Dear tech My name is Pat Fitzpatrick I am one of your customers I've tried your service for 6 months and I've been misrepresented from day one. My wife Debbie originally called HughesNet to have it installed. She ask the sales rep what size is the Satellite dish he told her is was the size of a large pizza pan. I read the reviews on Gen 4 So I called to cancel before installer came to the house,the sale rep assured me that they have a new Gen 5 works great.I told him I didn't feel comfortable about 2 year contract. So he offered me 30 day trial period and I agreed to have it installed. The first month work ok with only 10g .Then after the 30 day trial period was up.I started having problems slows speeds internet not working and couldn't watch Netflix. So called back ask them why I was having problems they said I needed to purchase more data. I said why was it working ok for first month. They told me they gave free credits as customer courtesy. So I agreed to buy more data so I could watch my Netflix and use my internet. I feel that I was misled because I didn't authorize them to put that on my account. I wish they didn't give me free credits so I could see if I was going to get a fair trial period . Well that's water underneath the bridge. So I tried it again another month and same thing I run out of data so I called back and I agreed to upgrade to 50 gig so I tried that still slow. So I called back and they reset my modem. A few weeks go by then my service quits working altogether so I called him back they tried to reset the modem they didn't have any luck doing so so they told me that they would send a technician out the same guy installed it and he would fix my problem. I had to wait 9 days for him to show up.Installer came in my house connected his laptop to Hughes modem he change one setting which was a signal from left hand to right hand.I wasn't happy when I watched how easy It was to change one small parameter. Somebody from the company should have been better trained to show me how to do that that would have saved a lot of time and money for a service call which they did for free. When I use my phone I have to use MicroCell because we're in a bad location and I rely on the internet service from Hughes which I did not have for 9 days.I let this go on since Sept 25 2017 till March 26 2018 I am not a complainer I just want to be treated fairly. I cancelled it March 26th they told me the earliest they could shut it off it's April 1st I don't understand why I have to wait. My bill cycle started at the end of the month on the 25th and I paid huges every month Faithfully but yet I have to wait 6 days for them to cancel not understanding why. I asked accounting how much owe. They couldn't give me a straight answer .They said maybe $325.00 not sure. I am not using the modem it's unplugged. I'm not happy that they could give me a truthful answer that shouldn't been hard to figure out. I've had really bad experiences the whole time last 6 months. I have changed internet providers I am now going with aptitude so far knock on wood very good. I've checked out the Better Business Bureau ratings on your company and you have an A+ congratulations it just doesn't work for me I'm sorry but I did try.

mrfitzs · ‎03-30-2018

Dear Paul My name is Pat Fitzpatrick I am one of your customers I've tried your service for 6 months and I've been misrepresented from day one. My wife Debbie originally called HughesNet to have it installed. She ask the sales rep what size is the Satellite dish he told her is was the size of a large pizza pan. I read the reviews on Gen 4 So I called to cancel before installer came to the house,the sale rep assured me that they have a new Gen 5 works great.I told him I didn't feel comfortable about 2 year contract. So he offered me 30 day trial period and I agreed to have it installed. The first month work ok with only 10g .Then after the 30 day trial period was up.I started having problems slows speeds internet not working and couldn't watch Netflix. So called back ask them why I was having problems they said I needed to purchase more data. I said why was it working ok for first month. They told me they gave free credits as customer courtesy. So I agreed to buy more data so I could watch my Netflix and use my internet. I feel that I was misled because I didn't authorize them to put that on my account. I wish they didn't give me free credits so I could see if I was going to get a fair trial period . Well that's water underneath the bridge. So I tried it again another month and same thing I run out of data so I called back and I agreed to upgrade to 50 gig so I tried that still slow. So I called back and they reset my modem. A few weeks go by then my service quits working altogether so I called him back they tried to reset the modem they didn't have any luck doing so so they told me that they would send a technician out the same guy installed it and he would fix my problem. I had to wait 9 days for him to show up.Installer came in my house connected his laptop to Hughes modem he change one setting which was a signal from left hand to right hand.I wasn't happy when I watched how easy It was to change one small parameter. Somebody from the company should have been better trained to show me how to do that that would have saved a lot of time and money for a service call which they did for free. When I use my phone I have to use MicroCell because we're in a bad location and I rely on the internet service from Hughes which I did not have for 9 days.I let this go on since Sept 25 2017 till March 26 2018 I am not a complainer I just want to be treated fairly. I cancelled it March 26th they told me the earliest they could shut it off it's April 1st I don't understand why I have to wait. My bill cycle started at the end of the month on the 25th and I paid huges every month Faithfully but yet I have to wait 6 days for them to cancel not understanding why. I asked accounting how much owe. They couldn't give me a straight answer .They said maybe $325.00 not sure. I am not using the modem it's unplugged. I'm not happy that they could give me a truthful answer that shouldn't been hard to figure out. I've had really bad experiences the whole time last 6 months. I have changed internet providers I am now going with aptitude so far knock on wood very good. I've checked out the Better Business Bureau ratings on your company and you have an A+ congratulations it just doesn't work for me I'm sorry but I did try. Respectively : Patrick Fitzpatrick

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Date Last Visited	‎04-04-2018 09:52 PM

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