It's been less than an hour since my last post and my Internet has already gone down again, this time for a half an hour. This time all of the lights on the modem were on. Hughesnet Diagnostics website said this... System Status was yellow (operating in degraded state). Red x's on RTT, DNS Acceleration and Association. Fair Access Policy had slashes (status not available) At one point all areas had slashes and said status not available The diagnostics codes we saw were System State Code: 21.2.6 Association State Code: 21.2.6 FAP State Code: 24.1.2 Diagnostics Code: 0000-0020-6400-0009 This "new" modem has only been hooked up for a week and already it's going down repeatedly. We are not receiving the service that we have signed up for. It's just a constant drain of our time, energy and money. I have explained that we need this up and running for our business, but customer service does not care in the least about fixing these issues. As I am writing this, the transmit light just went out and our Internet has gone down yet again!!!!!!!!!!!!!!!!!!!!! UNREAL! This is the fouth time in the past two hours! Now the system light went out two minutes after the transmit light went out! Two minutes later, the receive light went out. Now the only lights on are the power light, the wifi light and the LAN light. We need a technician out here ASAP to fix this once and for all. Eight months of this going on NONSTOP is unacceptable!
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