roehleriowa
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Question to a Worker/Representative about Cancellation...
I'm thinking of getting rid of this internet. Again, I said 'thinking'. So I would like to ask someone who works for HughesNet to take a look at my account and specifically state how much I would owe in total. I get the '400 plus knock down 15 each month after...' stuff but I would like someone working there to let me know on the specific total/conversation/etc. And please with all due respect, no comments from any 'fellow customers'. I specifically would like to talk to a representative/someone who works for the company. I am asking here first since (with all due respect) phone calls result in speaking with folks whose first language is not English (thus making it difficult to understand what they are saying). Again I mean no offense in that, it's just what has happened in the past. I don't even specifically remember when I started this. I thought it was around March of 2018 thus the 2 years would put up this year but apparently that's not the case. Also thought each month it was $49.99 for the plan (plus I know, some taxes) but I guess taxes are $17 extra each time it's been $67 each month for the past long while? Anyway, please have a someone contact me via here or email me or etc. as soon as possible with the specific total IF i did cancel this month, aka what all would specifically be owed. Thank you for your time.3KViews0likes2CommentsRe: New Customer...and now I'm freaked out...
Just so I know ahead of time and know for the future...if I do want to cancel in the future, how much is the termination fee? Because some have said $400 while others are saying $800? (yes I know i'd also have to return the stuff...no I'm not canceling now because I don't have that money in my back pocket to do so right now). Plus now I'm hearing stories that they'll overcharge you on your bills and stories of them stealing money from your credit card and so forth? Could someone who works at this company please tell me these things/clear things up? And perhaps tell me what should I expect specifically per month for a bill (i'm on the 10 GB plan)? The person I'm living with made these decisions while I was out of the home and without my knowledge, and unfortunately she's not too knowledgable on how all of this works (she's in her 60s), she only got this because Dish TV told her to do so...so now I have to deal with this stuff. So again, could someone who works at this company tell me: *what to expect bill-wise per month (on this 10 GB plan) *is a termination fee $400 or $800 (so I know for future reference) *these stories of people being overcharged and/or having money stolen/taken from their credit cards And if people ask, no she didn't talk to HughesNet on the phone. The guy from Dish TV talked to her and didn't give her much info about HughesNet. Just said 'it's the internet we work with' and gave no more details. And yeah I get it...of course it's not the Dish TV guy's job to say anything cause he doesn't work for HughesNet, he works for Dish TV. I found out about it too late since it was installed by the time I got home...unfortunately just one of those things where she didn't know better. I had to find out via my own research this whole thing about 10 GB, etc....so again the answers to the questions above would be appreciated. Thank you.6KViews0likes1CommentRe: New Customer...and now I'm freaked out...
Wasn't really my choice. It was her choice. I wasn't there when she did it & I found out until later. She's much older and she doesn't know much about these things and pretty much the Dish TV guy sweet talked her into HughesNet without telling her anything bout what hughesnet even was. She didn't even know it was another dish they had to install into the roof until they came out, cause the guy on the phone told her nothing. Guess I'll just have to save up money to cancel, which will take time. And yes, I understand it's at least $400 to terminate let alone needing to send the stuff back...so guess I have to start saving.6KViews0likes0CommentsRe: New Customer...and now I'm freaked out...
No...it didn't really help. I know you're trying to be nice and I thank you for it. But the response just made me even more freaked out. So watching videos is 'maybe and maybe not'. That's disappointing to read. Skype is like a question mark/maybe? So I might not even be able to talk with a friend via voice call on skype?Tech Support does cost which is disappointing (I would understand if it was something that I did to cause it)...also, it'd be kind of hard to go on here to ask if the internet is out (can't really get on here to ask if no internet). I just don't have the time in my life to constantly check data usages because of the Dish TV. You said many on here are satisfied but the only positive customer I've seen on here is you, granted I would love to hear more from the other positive customers. So if any of them read this, please feel free to answer. I'm not trying to be rude about this. It's just these guys now kinda scare me for the next 2 years.6KViews0likes5CommentsNew Customer...and now I'm freaked out...
Hello there. My name is Matt. We just started with HughesNet here in Iowa just a few days ago because my mom/Roxanne wanted Dish TV. We asked what internet they used, so they said Hughesnet. We knew nothing about them so said yes. Granted, the guy who installed the Hughesnet dish was pretty grumpy and kinda rude...but I just let it go. But reading up on it, it seems in reading it's all of these horror stories and have yet to find a positive review from anyone on here, and it freaks me out about this service. Pretty much every topic on here or every review i find on google is a negative aka 1 star review. So after reading all of this...you'll understand my fear. And the guy who installed it didn't give us much info. I had to call and from what I understand, if you go over the usage your internet will get slow aka 1.5 mbps, is that correct? Forgive me for my dumb questions, but as a new customer I must ask. At 1.5 mbps...would I still be able to watch videos on youtube if I put them on 240 or 360p? I do stuff on youtube and I had wanted to stream on youtube (it's where I talk in front of camera in front of my subs) or talk with my friend on skype but have a bad feeling I now won't be able to do that with this. If something goes wrong with the internet, how much does it cost to get it fixed? Again...sorry if I sound paranoid and sketchy...but when you read enough horror stories and have yet to read a positive experience that anyone has had...it's understandable for me to be a bit scared, so to speak.6.1KViews0likes7Comments