Jorge
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Joined 7 years ago
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Re: Connectivity with internet goes up and down, up and down! Very frustrated.
Claynaytion, I understand theurgency of the repair. I looked at the order, and it looks like it has been rescheduled for the 8th. What I will do is provide you a credit for the extra time it takes to get this resolved.8.9KViews1like2CommentsRe: Connectivity with internet goes up and down, up and down! Very frustrated.
Hello claynaytion, thank you for your patience as we were investigating your account. We believe there needsto be physical adjustmentsmade to your outdoor equipment to resolve the issue, so we did schedulea tech visit free of charge. I'm glad you were able toconfirm the appointment. Sorry for the confusion.9KViews1like1CommentRe: Connectivity with internet goes up and down, up and down! Very frustrated.
Hello claynaytion, thank you for reaching out to us, and thank you for the state code. Amanda is currently reviewing statistics on our server to make sure there are no issues at your gateway. I will get back to you once we have more information.9.1KViews0likes0CommentsRe: Cancelation Fee for Gen 5
Hello CSPMONE, thank you for posting on the community. I was investigating your Gen 5 upgrade and listened to the call you made to upgrade the service. During the call, the representative informed you of the new 24-month commitment, and you agreed to it. When the agent read the terms and conditions,you also agreed to the service agreementwhich you can read here: http://hninfo.us/Gen5tc.4.7KViews0likes0CommentsRe: Sales Rep Misinformation
Hello A_Duff, thank you for posting on our community. I was looking into your account, and when reading the notes, I saw that your Fire Stickhad to switch from the 5Ghz network to the 2.4Ghz network because the modem is located in the laundry room. Where is your laundry room in relation to the modem? I would be happy to help you get it moved if necessary. As a clarification I would like to inform you that you have a residential account so at most the Early Termination Fee would be $400.7KViews0likes5CommentsRe: Hosting Virtual Tabletop
Hello hehaub, thank you for posting on the community. Getting a static IP on a business account is an optional service for an additional $9.99 per month on top of the service plan. Please keep in mind that business plans work differently than residential accounts. With your residential account, you get your service plan data of 10, 20, 30, or 50 GB (8am-2am) and a bonus zone data of 50GB (2am-8am). As an example, for the business account I will use the lowest service plan, the price starts at $69.99 you get Anytime Data at 10GB, and you get Daytime data at 25GB (8am-6pm) fora total of 35GB. Any installation charges would have to be discussed at the time of order with a sales representative.4.4KViews0likes1CommentRe: Account cancellation + ETF waiver for misrepresentation
MolliWog, in your case just return the HT2000W Modem and the corresponding power supply. The voice unit does not need to be returned. I understand that you were not properly informed about the equipment on the dish. I will make sure you don’t get charged for the radio. Once you get the equipment shipped please send me the tracking number in a private message.6.9KViews0likes1Comment