About Breninithaca

@dk3 wrote:  Marastrade squashes every complaint with "they're working on it", but demonstrates no specific inside knowledge nor any evidence.   His specific knowledge is that they're working on it.  As for evidence of his claim...   Thanks for this detailed update, I've sent this over to engineering; they're currently investigating. - Liz     @dk3 wrote:  A transparent organization would post a blog identifying the kinds of problems that significant numbers of customers are experiencing, what measures they have taken so that users can know whether problems have been addressed, and what they are doing to deal with current problems. Neither HughesNet, nor any other ISPs I've seen, have been that transparent.  Nor should they be. ... View more

Hello everyone,   I appreciate your patience while our engineers addressed this; Netflix and YouTube should be working by now.    If you still have concerns, please start your own thread and describe in detail what is happening so we can assist.     Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz   ... View more

Hi Breninithaca,   Thanks for your patience; the engineer reassured me that your modem temperature is fine and that we won't need to replace your modem. ... View more

Hello Breninithica,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include your updated response so we can better assist you.   Thank you, Amanda ... View more

@Breninithacawrote: And how can all these things be connecting without the router password being put in? The only way a device can be connected is by manually entering the information (the password) or using the WPS push button method.  Some devices, after having been previously connected, will re-connect at will.  You can stop devices from re-connecting at will by forcing them to "forget" the connection, by un-checking "connect automatically" on the device's connection (mostly computers), or by changing the WiFi password.  Of course, by doing the last thing you'll have to enter the new password into any device you want to connect.   ... View more