They used the same tactic on me. I called for repair and they conviently (for them) accidently closed my account of 9 years and then told me I could not have Gen 4 but had to upgrade to Gen 5. Also cut my Dish Network coax and I had to have a service call from Dish to get my TV back. I spent 6 hours over a 2 day period on the phone with someone reading on the other end.
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