I have a TCL Roku tv. About a month ago, the Amazon Prime app stopped loading, with an error message stating "Low Connectivity." The Hulu app started doing the same this week. Neither app will load, it just grinds for a moment and then gives the error message. They (and all apps) have worked fine up until this point. I spoke with customer service, who checked my router and said that the speed was lower than the 60% threshold and therefore I needed to speak to advanced web techs. Hughesnet gave me a number to call because the advanced techs "were closed for the evening.". I called this morning and was told I could be $150 for annual coverage or $99 for them to fix this one problem this one time. Can someone explain why I have to pay $100 for a speed connectivity issue? They gentlemen said that HughesNet calls them when they can't figure out the problem themselves. Shouldn't HughesNet cover the cost of a fixing a problem with THEIR service??? I have two separate case ID's for this one issue (as I spoke to two different customer service reps about the same issue) Case ID 118996079 and Case ID 119028204. Has anyone else had this problem? Again, Hulu and Prime apps won't work due to "Low Connectivity," speed tests show less than the 60% threshold for download speed, and Hughesnet outsources the fix to someone I'm supposed to pay $100 to fix? And trust me, I'm paying HughesNet a LOT because we purchase a ton of tokens in addition to our regular service plan.
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I'm relatively new to HughesNet and am a little unclear on how data tokens work. I know that they are there for you if you run out of your regular data GB before your usage month is over. It looks like I will probably run out a little early this month (although I still currently have anytime data left) so I went ahead a purchased a 3GB token. Does this automatically kick in if my anytime data does run out this month and, if so, can it be used during the anytime hours....or does it only add to the bonus bytes - which is completely unnecessary. I rarely use bonus bytes. Finally, if I don't run out of anytime data this month, can I carry the extra 3GB I purchased over until they are needed in some future billing cycle, or are they just lost if I end up not needing them now? So, to simply...do data tokens automatically kick in when needed, regardless of when purchased? and when you move into having to use the data token you purchased, can it be used during regular daytime hours? Thanks!
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