About Willaurean

Hello,    I am extremely disappointed with the service.   It has been 6 weeks of constant batting with bandwidth. Customer service has been contacted twice re. issues, has explained why pages load slowly (because of all the pictures etc...) and tells us we need to upgrade our package.   We have to shut all devices down to get just one to work, inadequately at that. We were assured that a tv, tablet, and two phones would work just fine.  In order to stream to the television, I have to disable WiFi and do a direct LAN.   I do not want to upgrade, I am not happy with Hughes net, and would like to cancel with out paying termination fees.  6 weeks is more than adequate time to determine if the product sold is not the product promised.   Thank you for any help you may provide.   ... View more

Hello,   6 week customer here, and have to say I am extremely disappointed.   A couple weeks back I contacted customer service via telephone, and ended up speaking to a gentleman that I could not understand due to his accent, so am going this route.   I again contacted customer service via internet last night:  #112560788   I have the 25mbs plan.    Download speeds are horrible.  Even now with the wifi turned off and directly connected via LAN, the speeds are horrible.   We cannot stream a movie without buffering occuring every few minutes, and the pixelation..... Add to it the power disconnects and manual resets.   I am no genius, but am smart enough to know that there is something wrong with our service.   I do not know how to post any information on here to show what is happening.   After reading posts re. this topic, i am disenchanted knowing that 6 weeks in, i have a poor product with a 2 year contract.   Either I need a different model modem, or hughes net needs to get this fixed.  80 some dollars a month, and we can't stream, or use our other devices, which are two phones and a tablet.   It also shows I am in FAP mode.  How is this even possible?   The customer service agent stated he was going to credit our account for the downtime we had, but I didn't even see where that was applied.    Thanks for any help you can provide, and sorry if I come across rudely.  I am just extremely frustrated to be paying for something that does not work properly and will be stuck using for two years or pay out the rear end to get rid of.     ... View more