I have to throw my 2 cents in here as I have been experiencing this issue since last November and following this discussion since then. I have blazing fast FiOS at home, but use my Mom's HughsNet when I visit her. I work from home and, like everyone in this thread, I log into Remote Desktop. The closest location that has wifi I can use when the encryption error gets too bad is an hour away from where my Mom lives. It's not feasible to have to "commute" into town every time I have this problem, especially when my Mom upgraded to Gen5 just to accomodate me when I visited her last November for Thanksgiving. For my current visit, I called HughesNet before I even left my home to get an update on the issue. After having a long discussion, directing the call center person to this thread and asking several questions, I was told it was fixed. I asked more than once as I absolutely needed to know I would have reliable internet in order to do my job. Well, lo and behold, I am getting the error intermittently. I called today and spent an hour listening to the call center person tell me that's it's not "in their scope" and that I needed to call the manufacturer of my laptop. (what?). I tried to tell her that it's a known issue and absolutely has nothing to do with my laptop, but she kept insisting. We went round and round until she finally transferred me to Account Management. Account Management also didn't know about this issue, I also told her about this thread. She contacted a level 3 or 4 tech person and was told they are still working on it. From what I could gather it is a latency issue. She also mentioned that when they switched from gen4 to gen5 the modem couldn't keep up with the calculations. Not sure exactly what that means, but someone else might. Bottom line is, we still need to follow this thread to get updates as Liz is "in management at corporate" and has more information than anyone you can talk to at the 866 number. Liz, It's been 2 weeks since the last update - do you have anything new??
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